Hi lobohamilton,
Thank you for reaching out.
We have checked your account with the email address you used to sign in on the community page. It shows that you have a free account. A free account offers limited transactions and renews after 30 days of the rolling window for each transaction. As you have received the message, you might have exhausted the free transactions available for the period.
If you are using the paid version, please share your email address in a private message. We will check your account status for more details. You may initiate a private message using the envelope icon at the top right corner of this community page.
Thanks,
Meenakshi
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