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K
Kyawa
Participant
March 28, 2019
Question

Typical Send Times

  • March 28, 2019
  • 1 reply
  • 867 views

Greetings. I am in my trial period.  I created and sent a document to myself (different email address than account).  It's been over 20 minutes and I have not received it.  I work with Realtors and they pretty much expect instant results.  I've checked my spam folders and nothing.  Is this typical or am I experiencing something unique?  The recipient email is a Comcast email. Thanks

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1 reply

K
KyawaAuthor
Participant
March 28, 2019

Over an hour and nothing.

K
KyawaAuthor
Participant
March 29, 2019

I changed the email recipient and it worked. Comcast/Xfinity must have Adobe blocked.  I sent several test messages from different email addresses to my Comcast account with no issues.  Does anyone know if Comcast is blocking Adobe emails?

Dov Isaacs
Dov Isaacs
Legend
March 29, 2019

FWIW, I have seen Comcast to be very arbitrary and capricious in terms of what they block in terms of incoming e-mail. Its not just Adobe! I'm involved in a non-profit that has had continual problems with reaching members with Comcast e-mail addresses. Our e-mail is occasionally blocked without any notification to the recipient (i.e., not even put into a junk, spam, or quarantine folder) or to the sender. They make it as if the e-mail was never sent!

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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