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Em36559037x6m4
Participant
July 11, 2024
Question

Unable to cancel another user's agreement? Adobe Sign - Salesforce

  • July 11, 2024
  • 1 reply
  • 830 views

I'm a system admin and admin for our Adobe Sign group. I'm unable to cancel another user's agreement. I've created a record-triggered flow that uses the package's Cancel apex action (as mentioned in the Adobe Sign Salesforce Developer Guide) and it isn't working. I've also tried to update agreement records by populating the Background Action field to 'Cancel' (also mentioned in the developer guide) and that doesn't work.

 

I'm seeing this error when the flow is triggered and tries to cancel my specified agreements: "Adobe Acrobat Sign API returned error: : 404 : {"code":"INVALID_AGREEMENT_ID","message":"The Agreement ID specified is invalid"}"

 

I've noticed the same error occurs when I try to manually cancel another user's agreement by updating the Background Action field to 'Cancel'.  I'm only able to cancel my agreements. 

 

Why can't the flow cancel the specified agreements? I've tried to run the process 'without sharing' enabled to bypass sharing rules and it still threw an error. 

 

Any help is appreciated!

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    1 reply

    D
    defaultwh9a5ebuhmuf
    Participant
    September 24, 2024

    I tried the same things as mentioned above and have the same issues 100%. That changed after we updated to the latest version of adobe sign (24.38)

    Meenakshi Negi
    Meenakshi Negi
    Legend
    September 30, 2024

    Hi defaultwh9a5ebuhmuf,

     

    Thank you for reaching out.

     

    Please let us know if you are still experiencing the issue or if you confirm that the update resolved it.

     

    We have checked that you are using the Adobe Sign Enterprise plan. If you are still experiencing the issue, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3XKlp3i.

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

    M
    Mark22820258p2n0
    Participant
    December 16, 2024

    This is definitely an issue for us also. This started when we updraged our managed package 24.38 and is causing issues with manual cancellations and custom cancellation logic we had working in Salesforce.

     

    We logged a Case with Adobe and all they said was to add the users as a Privacy Admin which is completely unacceptable for compliance reasons.

     

    Is this a known issue or something new that was not included in the Release Notes?

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