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R
RITA5C23
Participant
January 17, 2024
Answered

Unable to cc users for e-signature emails after a recent update

  • January 17, 2024
  • 4 replies
  • 7001 views

A recent update went through that has removed the "cc" option when sending out an e-signature to a recipient. Now my only options are to go to the 'old' Adobe Acrobat to accomplish this, as far as I know.

 

Am I mistaken? Is there a way to add carbon copy recipients for these e-signatures but I merely missed where the option is?

 

Also, slightly unrelated, but I'd like to know if there's a way to move the toolbar from the right side to the left side. This is another thing recent updates seemed to have changed arbitrarily. 

    Correct answer Meenakshi Negi

    Thanks for responding. I don't want cc'd people to be notified of every event, I just want them to receive the fully executed document at the end. Right now the cc'd people receive nothing.


    Julia Gallagher
    [Personal information removed]


    Hi julia_2008,

     

    Thank you for reaching out.

     

    When you add a CC when sending the documents, please ensure you add it correctly. Please use the steps as suggested in the following help document: https://adobe.ly/435Tmh5. 

    The users added as CC will receive an initial email and the final Signed and Filed email notifications.

     

    Feel free to let us know if you have any questions. 

     

    Thanks,

    Meenakshi

    4 replies

    J
    julia_2008
    Participant
    April 13, 2025

    I am new to Adobe Acrobat e-sign and keep trying to cc people who want to receive a copy of the fully signed document but the cc'ed people disappear during the process and don't receive any copies.  This is super frustrating and makes me miss DocuSign.  I can see the field where you add the cc-ed people, and I add their email addresses, but it's a total waste of time because I wind up having to forward their copies to them manually.   

    This is frustrating!  What is the story with this, Adobe?  Does anyone else know the if there's a secret method required in order to cc people on signed documents?

    R
    Adobe Employee
    RamandeepS
    Adobe Employee
    April 14, 2025

    Hi Julia,

     

    You can enable the setting to allow CC'd people to receive every update and email for every event. You must create a support ticket or connect with support to enable the "Intermittent emails to the CC" setting. 

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    May 8, 2025

    Thanks for responding. I don't want cc'd people to be notified of every event, I just want them to receive the fully executed document at the end. Right now the cc'd people receive nothing.


    Julia Gallagher
    [Personal information removed]


    Hi julia_2008,

     

    Thank you for reaching out.

     

    When you add a CC when sending the documents, please ensure you add it correctly. Please use the steps as suggested in the following help document: https://adobe.ly/435Tmh5. 

    The users added as CC will receive an initial email and the final Signed and Filed email notifications.

     

    Feel free to let us know if you have any questions. 

     

    Thanks,

    Meenakshi

    D
    default2xrjpsynyk2a
    Participant
    November 7, 2024

    I don't know why Adobe keep changing the layout and what you can do. It wasn't broken in the first place so why fix it!

     

      R
      rayelevate
      Participant
      November 9, 2024

      Completely agreed. It is not working properly at all for me and I am considering DocuSign or other.

      D
      defaultxi4a07ok98gr
      Participant
      February 14, 2024

      I believe you are able to add the cc at the end of the process, along with the message, before sending for signature, whereas the previous version had you add the cc when adding the signatories when beginning the process. 

        C
        Chris36834750s48k
        Participant
        April 18, 2024

        thank you for this!!!!!!!!!!!!!!!!

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        May 7, 2024

        Hi All,

         

        Thank you for reaching out.

         

        In the new version, the option is available at the bottom where you add the recipients. The "+" icon is available at the bottom, which gives you the option to add new recipients and CC when you click. Check the screenshot below:

         

         

        Hope the information helps.

         

        Let us know if you experience any issues.

         

         

        Thanks,

        Meenakshi

         

         

        Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

        C
        Christina24391439e7qf
        Participant
        February 6, 2024

        Having the same issue. Also the option to password protect has been removed.

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