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stepheny55731684
Participant
January 7, 2016
Question

unable to deliver the document to a valid email address

Recipient has a valid email address but esign cannot deliver. Have verified with the recipient and tried a test email which works. 

Ce sujet a été fermé aux réponses.

2 commentaires

julieo29722462
julieo29722462
Participant
March 10, 2016

Was this issue resolved for you? I'm having a similar one - but not receiving any error messages. The emails simply aren't showing up in the recipient's email inbox, but Adobe Cloud is telling me that they were sent.

    R
    Rijul Raj Khurana
    Inspiring
    March 13, 2016

    Hello Julie,

    I have replied to your previous post:

    https://forums.adobe.com/thread/2037954

    Regards,

    -Rijul

    Meenakshi Negi
    Meenakshi Negi
    Legend
    February 26, 2021

    Did your problem is resolved?.


    Hey!

     

    Sorry for the delay in response.

     

    As you have mentioned above, the document comes back as undeliverable. Could you please confirm if you receive the undeliverable email or some message?

    Would you mind sharing the screenshot for the same?

    Did you experience this behavior with a particular document or sending the document to a particular recipient?

    Please provide more information so we can look into this.

     

    Thanks,

    Meenakshi

     

    J
    joannah31071868
    Participant
    January 7, 2016

    I am getting the same issue ...  email address is valid and working but esign is either saying sent and then sending an undelivered message or saying email address in invalid

    tuulil29459955
    tuulil29459955
    Participant
    January 7, 2016

    I am having the same issue as well and email addresses correct.

    Have you had any luck with finding the problem?

    R
    Rijul Raj Khurana
    Inspiring
    January 26, 2016

    Hello Tuuli,

    Are you still getting the error? If yes, then can you inbox me the document details:

    -Sender's email.

    -Signer's email.

    -Name of document.

    -Date sent.

    Regards,

    -Rijul

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