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stepheny55731684
Participant
January 7, 2016
Question

unable to deliver the document to a valid email address

  • January 7, 2016
  • 2 replies
  • 4088 views

Recipient has a valid email address but esign cannot deliver. Have verified with the recipient and tried a test email which works. 

This topic has been closed for replies.

2 replies

julieo29722462
julieo29722462
Participant
March 10, 2016

Was this issue resolved for you? I'm having a similar one - but not receiving any error messages. The emails simply aren't showing up in the recipient's email inbox, but Adobe Cloud is telling me that they were sent.

    R
    Rijul Raj Khurana
    Inspiring
    March 13, 2016

    Hello Julie,

    I have replied to your previous post:

    https://forums.adobe.com/thread/2037954

    Regards,

    -Rijul

    C
    Caroline5F8B
    Participant
    February 2, 2021

    I'm having the same issue - the document to be signed comes back as "Undeliverable", but an email from Outlook goes through. I have the Senders and Signers email address, the Document name and the Date sent available. 

    J
    joannah31071868
    Participant
    January 7, 2016

    I am getting the same issue ...  email address is valid and working but esign is either saying sent and then sending an undelivered message or saying email address in invalid

    tuulil29459955
    tuulil29459955
    Participant
    January 7, 2016

    I am having the same issue as well and email addresses correct.

    Have you had any luck with finding the problem?

    tuulil29459955
    tuulil29459955
    Participant
    January 26, 2016

    Hello Tuuli,

    Are you still getting the error? If yes, then can you inbox me the document details:

    -Sender's email.

    -Signer's email.

    -Name of document.

    -Date sent.

    Regards,

    -Rijul


    Hi,

    Many thanks for your email.

    Nope everything is working fine, thank you.

    Kind Regards,

    Robyn Smith

    *Support I Smartaupairs *

    Tel 0330 111 9266/01622 690 854 l Mob 07702536434

    Smartaupairs I Office F11 l Springfield House l Maidstone l Kent l ME14 2LP

    Smartaupairs UK - Winner of the IAPA Au Pair of the Year Award 2014

    Members of BAPAA, IAPA & Accredited by Best Bear

    Registered in England No.5433237 Please note that this message may contain

    confidential information. If you receive this message by mistake, please

    inform the sender by sending a reply and delete the message without copying

    it. Although we believe that the message and any attachments are free from

    viruses and other errors that might affect the computer or IT system where

    it is received and read, the recipient opens the message at his or her own

    risk. We assume no responsibility for any loss or damage arising from the

    receipt or use of this message.

    On Tue, Jan 26, 2016 at 9:19 AM, Rijul Raj Khurana <forums_noreply@adobe.com

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