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stepheny55731684
Participant
January 7, 2016
Question

unable to deliver the document to a valid email address

  • January 7, 2016
  • 2 replies
  • 4088 views

Recipient has a valid email address but esign cannot deliver. Have verified with the recipient and tried a test email which works. 

This topic has been closed for replies.

2 replies

julieo29722462
julieo29722462
Participant
March 10, 2016

Was this issue resolved for you? I'm having a similar one - but not receiving any error messages. The emails simply aren't showing up in the recipient's email inbox, but Adobe Cloud is telling me that they were sent.

    R
    Rijul Raj Khurana
    Inspiring
    March 13, 2016

    Hello Julie,

    I have replied to your previous post:

    https://forums.adobe.com/thread/2037954

    Regards,

    -Rijul

    C
    Caroline5F8B
    Participant
    February 2, 2021

    I'm having the same issue - the document to be signed comes back as "Undeliverable", but an email from Outlook goes through. I have the Senders and Signers email address, the Document name and the Date sent available. 

    J
    joannah31071868
    Participant
    January 7, 2016

    I am getting the same issue ...  email address is valid and working but esign is either saying sent and then sending an undelivered message or saying email address in invalid

    tuulil29459955
    tuulil29459955
    Participant
    January 7, 2016

    I am having the same issue as well and email addresses correct.

    Have you had any luck with finding the problem?

    R
    Rijul Raj Khurana
    Inspiring
    January 26, 2016

    Hello Tuuli,

    Are you still getting the error? If yes, then can you inbox me the document details:

    -Sender's email.

    -Signer's email.

    -Name of document.

    -Date sent.

    Regards,

    -Rijul

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