Unable to "Send for Signature" after changing Adobe ID

[traviso89200239]

I receive errors when attempting to send documents out for signature either through the desktop app or web portal. I receive the following message:

"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."

I am currently unable to send out documents for signature.

[Meenakshi Negi · Accepted solution]

Hi Traviso,

Sorry for the delay in response.

As you have changed the Adobe ID, it seems that changes do not occur properly in the Adobe Sign account.

In this case, you will need to contact support to get your account checked.

I have sent you a private message with the contact details. Please check your inbox and refer the steps mentioned there.

Let us know if you need any further assistance.

Regards,

Meenakshi

[Desiree27358922kf7m]

I am having the same issue

[Meenakshi Negi]

Hi Desiree27358922kf7m,

Thank you for reaching out.

Please share your old and new email addresses with us in the private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

Let us know if you get any error messages when sending the document for signature.

Thanks,

Meenakshi

[Melissa23706972q33p]

Similar issue. I changed my email and now get this error - 

I sent a message in private for help.