Unable to sign documents in Microsoft Edge on iPhone

Question

I am attempting to sign a document via Microsoft Edge on iOS 17.4.1.  When I click the link in my email it takes me to Adobe Sign in Microsoft Edge, I enter my username and password and see the document.  I tap the field for my signature and get an error that indicates 'We experienced problems with Adobe login.  Please try again.'    I then log in to Adobe Sign in Microsoft Edge and go to Manage and open the document for signature.  I tap the field for my signature, then select Tap to Sign, I enter my user credentials and it continually takes me back to the Tap to Sign option...the document never completes.  I previoulsy had no issues with signing documents this way on my iPhone, not sure what has changed to cause this issue, any thoughts?  Also, my organization does not allow me to use the Adobe Sign app, I have to sign using Microsoft Edge.
 
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Meenakshi Negi · Answer

Hi Michelle31060934wz05,

Thank you for reaching out, and sorry about the delay in response.

If you use Microsoft Edge to open the document, try clearing the browser's cache and cookies. If you are already signed in to the Acrobat Sign application on the browser, sign out once and close the browser completely. Then, try again opening the link to the file in the email.

If you are still experiencing the issue, please share the screen recording. Share the browser version on your iOS device.

Let us know if the issue has been resolved.

Thanks,

Meenakshi

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