Undeliverable returned emails

[tuulil29459955]

Today we have received a number of undeliverable documents as apparently the email address is incorrect.

We tried all of the again from a two different members of staff and computers. Some seem to have successfully sent but others after an hour come back saying that they " bounced and could not be delivered ".

These email address are all correct and could there be a problem with Adobe document cloud?

Any Advice would be helpful!

[AadeshSingh]

Hi tuulil29459955,

Are you using eSign service or you are simply trying to send & track the documents?

Regards,
Aadesh

[tuulil29459955 · Accepted solution]

Hi Aadesh,

Many thanks for your reply.

We sorted the problem after speaking with a couple of your colleagues, it seems there was a problem on your end but all is working well now.

We are using the eSign.

Thank you again!

[Realtor Folders]

I am having this same issue. Anyone we have sent out to over the last few weeks comes back as bounced and could not be delivered. I did reach out to tech support and someone was suppose to call me last week and no one has.

Please help me fix the issue

[Pao Business Ins Agency]

i am having the same issues and I already verified the email address & it works...were you able to get your issue resolved? what steps did you take?

[Dustin305641681mc0]

I am having the SAME ISSUE!! the EMAIL WORKS but YOU ADOBE keep giving me an "undeliverable" error message.  WHAT IS GOING ON?  ??? 

[Matthew31858720ft1b]

Currently having the same issue. Reinstalling app & updating haven't resolved issue.

[Kylie38148958kcph]

I am having the same issue! The recipients have added echosign@echosign.com to their safe sender list and it's still not working (when it previously used to). 
What is the solution please?

[Meenakshi Negi]

Hi Chrystal326855890h4q,

Thank you for reaching out, and sorry about the delay in response.

Please check if there is any permission issue within the organization. The issue might have been resolved by now. For more information, refer to the following help document: https://helpx.adobe.com/sign/kb/emails-bouncing-back.html. 

If you are experiencing the issue, let us know.

Thanks,

Meenakshi

[Chrystal326855890h4q]

I am having the same issue for any email within my organization. Is there a fix on this?