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T
The Himself
Participant
February 26, 2025
Answered

Unsigned Documents expire after 11 months despite Enable document expiration is NOT SET

  • February 26, 2025
  • 2 replies
  • 728 views

In both User, and Group settings, Document Expiration > Enable document expiration is NOT SET, checkbox is empty, yet unsigned documents are expiring after 11 months.
I looked everywhere but couldn't find any settings that say 11 month expiry. I need to keep unsigned documents indefinitly as a proof of management not signing contracts thus not accpeting them. (I know I can achieve the same in other ways, but Auditors trusts only trusted systems like Adobe Sign)
 

Correct answer keithm16230341

I received a response from Adobe Enterprise Support. It seems that the Enterprise edition of Adobe Sign does have an automatic 365-day expiry if the document has not been fully executed. This is unfortunate for our business processes, but it is at least good to confirm that is how it is designed to work.

2 replies

keithm16230341
keithm16230341
Inspiring
February 26, 2025

Also having this trouble with Adobe Sign with little to no information to go on. Our business processes require contract documents be executed with final signature after the system installed is fully implemented. This process may take over a year from the start of the contract process, when our client signs, until the final execution. We have Adobe Sign set to not expire as with the original poster, but our documents are also expiring after one year. We need our documents to remain intact since they have already been signed by our clients and simply await full implementation for final execution. There seems to be a built-in expiration of a year, and no setting can remove it. If Adobe Sign permits document expiration dates,  including "no expiration," then the built-in expiration of one year is a hindrance. We have contacted Adobe Support about this issue with no response. Please assist.

Meenakshi Negi
Meenakshi Negi
Legend
March 3, 2025

Hi The Himself,

 

Thank you for reaching out.

 

We have checked that you are using the Acrobat Sign Entperise account. Please check with the account administrator if they have changed the main account settings. 

For more information, refer to the following help document: https://adobe.ly/4h4V1IX. 

 

Thanks,

Meenakshi

T
The HimselfAuthor
Participant
February 26, 2025

To be more accurate most of the expired documents are expiring after 12-13 months

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