Upside down signature

[MD Accountants5C52]

I have started getting an issue where a client is signing a document but when I get the document back, the signature is upside down and in the wrong place. Has anyone else had this issue and what can I do to correct it without having to resend to the client?

[Meenakshi Negi]

Hi lex_duke,

Thank you for reaching out, and sorry about the trouble caused.

We see that you have an Acrobat Sign Enterprise-level service plan. The team has already been informed about this issue.

However, as you are using the Enterprise plan, you may contact the Acrobat Sign Enterprise support team to have this behavior checked. You may contact them using the steps in the following help document: https://adobe.ly/3UvbPQm.

In the meantime, we will check with the team about the update.

Thanks,

Meenakshi

[Kenneth36600011w6aq]

same issue with my enterprise account

[Meenakshi Negi · Accepted solution]

Hi Kenneth36600011w6aq,

Thank you for reaching out, and sorry for the trouble caused.

As you have an Acrobat Sign Enterprise account, please get in touch with the Acrobat Sign Enterprise team directly. They can help you with this. Please use the steps as suggested here: https://adobe.ly/3U6qtxx.

If you experience any issues, let us know. 

Thanks,

Meenakshi

[joy_2566]

We have similar issue- signature inverted and misplaced, (Enterprise Level) and submitted a case and I got a response (below) that these seem to be a set of general troubleshooting steps:

-------------------------------------------------------------

Please check and share if the following steps worked or not:

-Check on a different machine
-Check with a different network or open network
- Without VPN/Proxy(if not using ignore)
-Different Browser - try incognito/InPrivate windows
-Change the experience(If using old - change it to new, if using new - change it to old)

[Meenakshi Negi]

Hi joy_2566,

Thank you for reaching out, and sorry about the trouble caused.

We checked the account using the email address you used to sign in to the community, and it shows that you have a free account. If you are using a different account, please share the email address in a private message. You may send a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

[Max310627985d2l]

I am having this problem as well and submitted a ticket. Has there been any resolution as yet? 

[Meenakshi Negi]

Hi Max310627985d2l,

Thank you for reaching out, and sorry for the trouble caused.

As you have an Acrobat Sign Enterprise account, please get in touch with the Acrobat Sign Enterprise team directly. They can help you resolve this issue. Please use the steps as suggested here: https://adobe.ly/3U6qtxx.

If you experience any issues, let us know. 

Thanks,

Meenakshi

[National Gutt38950863bk5c]

Hi Accountant, I was able to figure out that the issue is the signature is buggy with webforms. If you use the digital signature then it will work just fine. It doesn't matter what kind of account you have, Enterprise or whatever. Hope it works for you!