User is getting an error when they try to send a document - they have a license

Question

User is getting an error when they try to send a document - they have a license, and they were able to send other documents, but 1 in particular is giving an error message:

Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null') at input location [18,2]

Any ideas? This is within Salesforce.

Meenakshi Negi · Answer

Hi Landon37951938nqc4,

Thank you for reaching out.

We checked that you are using the Adobe Sign Enterprise plan. If you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4csyEME.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/3RfmKw2.

Thanks,

Meenakshi

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