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Chris34816504pn9z
Participant
April 29, 2024
Question

User unable to request e-signatures.

  • April 29, 2024
  • 2 replies
  • 931 views

Hi, 
I have a user that is unable to request e-signatures from both adobe pro application and from adobe pro web portal.
On desktop, i get a white box with no display and on web i get the attached screenshot.
The user has both personal and a work adobe ID linked, i have tried both and they get the same issue.
Can i please request assistance? 
Thanks

 

This topic has been closed for replies.

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 6, 2024

Hi Chris34816504pn9z,

 

Thank you for reaching out.

 

If the issue occurs with a particular user ID, please share it with us in a private message. We will check it.

In the meantime, ask the user to clear the cache and cookies for the browser. Try an alternate browser or the new incognito window on Chrome. Check if that helps.

 

You may initiate a private message using the envelope icon at the top right corner of this community page.

 

Thanks,

Meenakshi

    C
    Chris34816504pn9zAuthor
    Participant
    May 6, 2024

    Hi, have just sent you a message. Thanks

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    May 13, 2024

    Hi Chris34816504pn9z,

     

    Thank you for sharing the information.

     

    I have checked the account, and it shows as inactive. It is not possible to activate it from your end.

    As it is an Acrobat Enterprise account, please get in touch with the Acrobat Enterprise support team via the steps suggested here: https://adobe.ly/3QFCnNe.

     

    Let us know once the issue is resolved or if you experience any issues in contact with the team. 

     

    Thanks,

    Meenakshi

     

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    mariahweyne
    mariahweyne
    Inspiring
    April 29, 2024

    Sounds like an entitlement issue. I advise you to have the user contact the help chat and ask them to archive their account. Contact Adobe support  Ask the bot for an agent.

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