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Verification Question

New Here ,
May 12, 2023 May 12, 2023

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Why did they ask about my ex-husband's age when we have been divorced for many years? I said I was unfamiliar with that name.  (Really he changed his name.)

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Adobe Employee ,
May 12, 2023 May 12, 2023

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Hi catherine29857093udsc,

 

Thank you for reaching out.

 

Generally, the questions added for verification are entered by the account owner. 

Could you please let us know where you get the verification questions? Are you getting these questions on any Adobe platform?

It would be helpful if you could share more information.

 

Thanks,

Meenakshi

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New Here ,
May 12, 2023 May 12, 2023

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I had to sign something for my bank sent via Adobe. I was asked several
verification questions with multiple choice answers. They asked me which
one was a previously owned vehicle and several other questions including
asking me to choose the age range for an ex-husband from quite a few years
ago.

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Adobe Employee ,
May 19, 2023 May 19, 2023

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Hi catherine29857093udsc,

 

Sorry about the delay in response.

 

The authentication methods used in Acrobat Sign are mentioned in the following help document: https://helpx.adobe.com/sign/using/signer-identity-authentication-methods.html.   

If the bank sent the document via Adobe, would you mind sharing the screen where it asks for the verification questions? 

I would suggest contacting the bank for more information about these verification questions.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

 

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