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E
E248764837du9
Participant
June 15, 2022
Question

We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator

  • June 15, 2022
  • 1 reply
  • 693 views

Hello,

I've recently changed the primary email address associated with my Adobe ID and now can't send PDFs out for signature via Adobe Sign or sign in to Adobe Sign.

The error message I get is this:

We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator

I've seen this posted already in the forum and tried to replicate the solutions but links are dead and on most of them the response is a private message with the steps to take to fix it. I need to send a document out in the next 6 hours so I'd greatly appreciate the steps to fix this.

thanks in advance,

E.E.

This topic has been closed for replies.

1 reply

J
Javier2591235218zz
Participant
October 13, 2022

I have the same problem, but this email address to send the email no longer works. When trying to contact support for Adobe Sign I have first to sign in, in the classical loop. When contacted, Adobe support defered me to Adobe Sign support. Any solution, Adobe Support?

fredericl39763354
fredericl39763354
Participant
December 8, 2022

Same issue here, how did you proceed to fix the issue?

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