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J
JenniferParkerFSCJ
Participant
January 5, 2022
Question

Web Form New Owner Error

  • January 5, 2022
  • 2 replies
  • 1569 views

I have a Web Form with a Template inside. Both the Web Form and Template were owned by me. Unfortunately every time one of my users submits one of these forms the emails that are generated say (My Name) has sent (form name) for you to sign, which is causing some confusion for recipients that are not expecting to receive anything directly from me.

 

I want to transfer ownership to one of our service accounts so the name displayed is the name on the service account instead of my name. I followed this help article - Transfer ownership of library templates and web forms to a new owner (adobe.com), and have been running into an error that states, "The request provided is invalid". I wish the help articles had more troubleshooting steps included. 

 

I have all admin rights possible in Adobe Sign, belong to all groups, and am group admin of all groups. Same goes for the service account I am trying to transfer ownership to. I thought maybe I needed to transfer ownership of the Template before it would allow transfer of the Web Form that contains that Template, so I tried that. I successfully tranferred ownership of that Template, but still could not transfer the Web Form.

 

Any ideas?

    2 replies

    J
    Janet5C2D
    Participating Frequently
    October 4, 2022

    Any other solution than transferring ownership to a service account. The user is required to give an email address when filling out the web form, is there a way to have that user's email send the notification for the next signature?

      Meenakshi Negi
      Meenakshi Negi
      Legend
      October 5, 2022

      Hi Janet5C2D,

       

      Thank you for reaching out.

       

      As mentioned above, it seems that you are looking for a feature where a user filling out the form can add the email address of the next signer. And that should initiate notification for the next signer. Is that correct?

       

      If yes, the feature is already in Web form in Acrobat Sign. However, you must ensure that you have added the participant role while creating the form. 

      Please refer to the information provided in the following help document: https://helpx.adobe.com/sign/using/web-forms.html. 

       

      Let us know if you are referring to something else.

       

      Thanks,

      Meenakshi

      J
      Janet5C2D
      Participating Frequently
      October 5, 2022

      Hi Meekakshi, No that is not the issue. All the agreement emails that come from filling out the web form show that they are coming from the Web Form Owner, Not the user who filled out the web form. 

        Rubie C
        Rubie C
        Participating Frequently
        June 2, 2022

        Hello Jennifer, did you find a solution to this issue? I am encountering the same error. 

          J
          JenniferParkerFSCJAuthor
          Participant
          June 6, 2022

          Hello @Rubie C ,

          If I remember correctly, I had already shared the agreement with the account I was trying to assign ownership to. You cannot transfer ownership to an account you have already shared with, and there is no way to revoke sharing. Poor design in my opinion, but since we have two service accounts we were able to solve the issue by transferring ownership to the other one.

           

          Hope that helps.

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