• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

What is a transaction?

New Here ,
Feb 01, 2018 Feb 01, 2018

Copy link to clipboard

Copied

I have asked several Adobe employees and I have not gotten a clear answer. The sales team said it was just documents I send for signature. Others said it included documents that have been cancelled or declined. I just need a straight answer so that I can monitor it.

Views

11.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 05, 2018 Feb 05, 2018

Hi Veronicag,

In Adobe Sign the number of transaction is the number of documents you send from your account for the signature.

To give you a more clear picture:

- When you send a document using the "Send" or "Get a document signed" option and add multiple email address to the recipient field, it will be considered as a single transaction.

- When the document is sent, after that even if you delete the document or decline it, it will be considered as the transaction.

- Also, once you upload the docume

...

Votes

Translate

Translate
Adobe Employee ,
Feb 05, 2018 Feb 05, 2018

Copy link to clipboard

Copied

Hi Veronicag,

In Adobe Sign the number of transaction is the number of documents you send from your account for the signature.

To give you a more clear picture:

- When you send a document using the "Send" or "Get a document signed" option and add multiple email address to the recipient field, it will be considered as a single transaction.

- When the document is sent, after that even if you delete the document or decline it, it will be considered as the transaction.

- Also, once you upload the document on the Send page and move to the Preview and Add form fields page, even after that if you do not send the form, it will consider as a transaction.

- For Mega Sign, It will count the number of transaction on basis of the number of recipients you have added.

- For Widget, it depends on the number of users signed the document.

Let us know if you have any questions or need further information.

Regards,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

At what point is a webform considered a transaction? Is it once the link is opened or only after it's been signed?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 04, 2023 Oct 04, 2023

Copy link to clipboard

Copied

The way transactions are counted are very confusing.  The number of Used Transactions listed in the Adobe ID Admin Console never match the number I get from the reports tab in Adobe Sign. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 04, 2023 Nov 04, 2023

Copy link to clipboard

Copied

Hi Francella25282947acfo,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please refer to the information provided in the following help document about the transaction consumption: https://helpx.adobe.com/sign/using/adobesign-transaction-consumption.html

 

Hope that helps.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 23, 2024 May 23, 2024

Copy link to clipboard

Copied

LATEST

Hello

 

We have a number of transactions for our department within our organisation.

Based on the explantion given here that "When the document is sent, after that even if you delete the document or decline it, it will be considered as the transaction", my understanding is therefore that cancelled transactions still incur a cost (which would be whatever we have agreed per transaction in the agreement).

Is that correct or are some transactions not chargeable?

 

As per Francella's query on this thread, we also have conflicting information on transaction usage from the system, which makes it very diffcult to obtain an accurate overall picture of usage and estimate future requirements.

The reports tab has 'Total Transactions', 'in progress', 'completed', 'expired', 'cancelled' and 'deleted'.  If a document that is sent counts as the transaction, you would expect that in progress +completed+expired+cancelled= total transactions, but these figures don't seem to add up. Is there any guidance or explanation of this please?

Many Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines