What is a transaction?

[veronicag27777882]

I have asked several Adobe employees and I have not gotten a clear answer. The sales team said it was just documents I send for signature. Others said it included documents that have been cancelled or declined. I just need a straight answer so that I can monitor it.

[Meenakshi Negi · Accepted solution]

Hi Veronicag,

In Adobe Sign the number of transaction is the number of documents you send from your account for the signature.

To give you a more clear picture:

- When you send a document using the "Send" or "Get a document signed" option and add multiple email address to the recipient field, it will be considered as a single transaction.

- When the document is sent, after that even if you delete the document or decline it, it will be considered as the transaction.

- Also, once you upload the document on the Send page and move to the Preview and Add form fields page, even after that if you do not send the form, it will consider as a transaction.

- For Mega Sign, It will count the number of transaction on basis of the number of recipients you have added.

- For Widget, it depends on the number of users signed the document.

Let us know if you have any questions or need further information.

Regards,

Meenakshi

[sam_freds]

At what point is a webform considered a transaction? Is it once the link is opened or only after it's been signed?

[Francella25282947acfo]

The way transactions are counted are very confusing.  The number of Used Transactions listed in the Adobe ID Admin Console never match the number I get from the reports tab in Adobe Sign. 

[Meenakshi Negi]

Hi Francella25282947acfo,

Thank you for reaching out, and sorry about the delay in response.

Please refer to the information provided in the following help document about the transaction consumption: https://helpx.adobe.com/sign/using/adobesign-transaction-consumption.html. 

Hope that helps.

Thanks,

Meenakshi

[Lucie23264814wjee]

Hello

We have a number of transactions for our department within our organisation.

Based on the explantion given here that "When the document is sent, after that even if you delete the document or decline it, it will be considered as the transaction", my understanding is therefore that cancelled transactions still incur a cost (which would be whatever we have agreed per transaction in the agreement).

Is that correct or are some transactions not chargeable?

As per Francella's query on this thread, we also have conflicting information on transaction usage from the system, which makes it very diffcult to obtain an accurate overall picture of usage and estimate future requirements.

The reports tab has 'Total Transactions', 'in progress', 'completed', 'expired', 'cancelled' and 'deleted'.  If a document that is sent counts as the transaction, you would expect that in progress +completed+expired+cancelled= total transactions, but these figures don't seem to add up. Is there any guidance or explanation of this please?

Many Thanks

[Meenakshi Negi]

Hi Lucie23264814wjee,

Thank you for reaching out.

If the document is sent from the account, it will be considered a transaction. It does not matter if you cancel or delete it later. Also, the transactions are calculated on a per-year basis per license. 

However, if you check your agreements on account, it might have transactions for more than a year.

If you still need more information on this, I suggest contacting the support team, as you have an Acrobat Sign Enterprise service plan. They can check it for you and provide the correct information on the transaction used. 

You may contact them using the steps in the following help document: https://adobe.ly/4c7pC6E.

Let us know if you need any help.

Thanks,

Meenakshi