I have asked several Adobe employees and I have not gotten a clear answer. The sales team said it was just documents I send for signature. Others said it included documents that have been cancelled or declined. I just need a straight answer so that I can monitor it.
Hi Veronicag,
In Adobe Sign the number of transaction is the number of documents you send from your account for the signature.
To give you a more clear picture:
- When you send a document using the "Send" or "Get a document signed" option and add multiple email address to the recipient field, it will be considered as a single transaction.
- When the document is sent, after that even if you delete the document or decline it, it will be considered as the transaction.
- Also, once you upload the document on the Send page and move to the Preview and Add form fields page, even after that if you do not send the form, it will consider as a transaction.
- For Mega Sign, It will count the number of transaction on basis of the number of recipients you have added.
- For Widget, it depends on the number of users signed the document.
Let us know if you have any questions or need further information.
Regards,
Meenakshi
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