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bvl80008358
Participant
January 29, 2016
Answered

Who can cancel a sent document?

  • January 29, 2016
  • 1 reply
  • 604 views

A co-worker sent a document and later we realized it was the wrong document. My co-worker was gone for the day but I'm the admin on the account. I tried to cancel the document but the system wouldn't allow me to cancel it. Doesn't the admin have permission to cancel a document that was sent or is it only the person who originally sent it?

    This topic has been closed for replies.
    Correct answer Anubha Goel

    Hi BV Littlefield,

    I'm sorry, but an account admin does have the rights to cancel a sent document.

    Only the sender can modify or cancel the document once it is sent out for signature.

    Regards,

    Anubha

    1 reply

    Anubha Goel
    Community Manager
    Anubha GoelCommunity ManagerCorrect answer
    Community Manager
    January 29, 2016

    Hi BV Littlefield,

    I'm sorry, but an account admin does have the rights to cancel a sent document.

    Only the sender can modify or cancel the document once it is sent out for signature.

    Regards,

    Anubha