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JLJacobs1979
JLJacobs1979
Known Participant
October 3, 2018
Answered

Why did you change the Document Cloud Web Interface? You made my job harder.

  • October 3, 2018
  • 2 replies
  • 1935 views

I just logged into the Document Cloud website for the first time since your latest update and found that it no longer sorts forms into categories:

1. Out for Signature

2. Signed

3. Cancelled

It used to be SO EASY to log in and instantly see the status of my forms organized into distinct and easy to manage categories. Now it's a huge pile of forms that I have to scroll through to figure out which ones are signed and which ones aren't. We use this interface to get field validation from inspectors for our billing, so it's an INTEGRAL part of our business! I sorted the forms by status but it's still visually difficult to discern the categories. I wear bifocals so the distinct category markers were VERY useful. Why did you change it? It wasn't broken. Do you folks ever actually talk to your customers before you make these sweeping organizational changes? Anyhow, thanks for making my job harder. Just what I needed.

Please put the CATEGORIES back!

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi All.

    Our initial launch of the all-new Doc Cloud provides the functionality you've come to depend on, but thanks to your feedback, we realize that there is still room for improvement with the Sign experience. For detailed information, please refer to updated Adobe article What’s changed with Adobe Sign

    Thanks for your time and patience thus far.

    Regards,

    Anand Sri.

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    October 8, 2018

    Hi All.

    Our initial launch of the all-new Doc Cloud provides the functionality you've come to depend on, but thanks to your feedback, we realize that there is still room for improvement with the Sign experience. For detailed information, please refer to updated Adobe article What’s changed with Adobe Sign

    Thanks for your time and patience thus far.

    Regards,

    Anand Sri.

    Adorobat
    Adorobat
    Participating Frequently
    October 3, 2018

    Hi JLJacobs1979,

    We do appreciate all the feedback and while we don’t always get it perfect out of the gate, we hope you will continue to help us improve our products and services.

    With that said, this new release gave us the opportunity to step back and look at all the document related activities that our customers are performing - e-signing, reviewing and sharing documents. We have redesigned the new Document Cloud user interface to deliver a single web destination for managing all these document related activities. Moreover, the same interface and experiences are also available from Adobe Acrobat DC and Acrobat Reader Mobile to allow you to access your documents and activities from any screen.

    All the Adobe Sign functionality that you are used to is still available within this new unified user experience and all of your data is also still accessible from the new User experience. We do acknowledge that any change is difficult but rest assured that the change was made with an eye towards providing more functionality to you for your document needs in the future and surfacing more of your document activities front-and-center in the UI, capabilities that you already have access to.

    Once again we appreciate all the feedback and hope that your will join us in this journey that we have embarked on to provide you with the next generation experiences around documents.

    Please refer the following link to get further details on how to manage and track your documents in the Document Cloud web application:  Send documents for signature online

    Thanks,

    Shivam

    JLJacobs1979
    JLJacobs1979Author
    Known Participant
    October 3, 2018

    While I certainly appreciate the response, I'm not joining you on ANY JOURNEY to make improvements you folks think are necessary. I'm out here trying to make money for my clients. If you don't find my requests actionable, there are other vendors I can use:
    E-Sign Documents with our Quick Demo | OneSpan
    Best E-Signature Software Reviews & Comparisons | 2018 List of Expert's Choices

    Are you going to re-implement the category view as an option or not????

    What you've done to the interface is a mess I don't wish to deal with every day.
    Thank you very much for joining me on this journey to get a straight answer.

      Meenakshi Negi
      Meenakshi Negi
      Legend
      October 5, 2018

      Hi JLJacobs,

      We understand the frustration you're experiencing due to the change in the Adobe Sign & Send for Signature interface - specifically the loss of the Adobe Sign dashboard and the manage page. Change is never easy, especially an unexpected one, but we feel its important to explain why we made such a change.

      Our vision for Adobe Document Cloud, which includes Acrobat, our PDF services, and Adobe Sign, is to have a fully integrated location for your document and e-signature processes. We want our customers to have a seamless experience to create, collaborate and share documents - whether its to gather comments, or to have someone e-sign a document, and this meant creating a new online hub for  Document Cloud, where all your document-related activities can be managed.

      Our initial launch of the all-new Document Cloud provides the functionality you've come to depend on from Adobe Sign, but thanks to your feedback, we realize that there is still room for improvement in the experience, which will be coming soon.

      While we make improvements, we're bringing back access to the Adobe Sign manage page so you can easily work with existing agreement and Adobe Sign workflows in the way you're familiar with. Access to the previous manage page will be available early next week and you can toggle it on/off via the SHARED For Signature page. In the meantime, please refer to the following HelpX article that describes the new interface and how you can accomplish the same tasks you have done prior to the change: What's Changed with Adobe Sign.

      Regards,

      Meenakshi

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