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Why did you change the Document Cloud Web Interface? You made my job harder.

Explorer ,
Oct 03, 2018 Oct 03, 2018

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I just logged into the Document Cloud website for the first time since your latest update and found that it no longer sorts forms into categories:

1. Out for Signature

2. Signed

3. Cancelled

It used to be SO EASY to log in and instantly see the status of my forms organized into distinct and easy to manage categories. Now it's a huge pile of forms that I have to scroll through to figure out which ones are signed and which ones aren't. We use this interface to get field validation from inspectors for our billing, so it's an INTEGRAL part of our business! I sorted the forms by status but it's still visually difficult to discern the categories. I wear bifocals so the distinct category markers were VERY useful. Why did you change it? It wasn't broken. Do you folks ever actually talk to your customers before you make these sweeping organizational changes? Anyhow, thanks for making my job harder. Just what I needed.

Please put the CATEGORIES back!

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correct answers 1 Correct answer

Adobe Employee , Oct 08, 2018 Oct 08, 2018

Hi All.

Our initial launch of the all-new Doc Cloud provides the functionality you've come to depend on, but thanks to your feedback, we realize that there is still room for improvement with the Sign experience. For detailed information, please refer to updated Adobe article What’s changed with Adobe Sign

Thanks for your time and patience thus far.

Regards,

Anand Sri.

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Adobe Employee ,
Oct 03, 2018 Oct 03, 2018

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Hi JLJacobs1979,

We do appreciate all the feedback and while we don’t always get it perfect out of the gate, we hope you will continue to help us improve our products and services.

With that said, this new release gave us the opportunity to step back and look at all the document related activities that our customers are performing - e-signing, reviewing and sharing documents. We have redesigned the new Document Cloud user interface to deliver a single web destination for managing all these document related activities. Moreover, the same interface and experiences are also available from Adobe Acrobat DC and Acrobat Reader Mobile to allow you to access your documents and activities from any screen.

All the Adobe Sign functionality that you are used to is still available within this new unified user experience and all of your data is also still accessible from the new User experience. We do acknowledge that any change is difficult but rest assured that the change was made with an eye towards providing more functionality to you for your document needs in the future and surfacing more of your document activities front-and-center in the UI, capabilities that you already have access to.

Once again we appreciate all the feedback and hope that your will join us in this journey that we have embarked on to provide you with the next generation experiences around documents.

Please refer the following link to get further details on how to manage and track your documents in the Document Cloud web application:  Send documents for signature online

Thanks,

Shivam

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Explorer ,
Oct 03, 2018 Oct 03, 2018

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While I certainly appreciate the response, I'm not joining you on ANY JOURNEY to make improvements you folks think are necessary. I'm out here trying to make money for my clients. If you don't find my requests actionable, there are other vendors I can use:
E-Sign Documents with our Quick Demo | OneSpan
Best E-Signature Software Reviews & Comparisons | 2018 List of Expert's Choices

Are you going to re-implement the category view as an option or not????

What you've done to the interface is a mess I don't wish to deal with every day.
Thank you very much for joining me on this journey to get a straight answer.

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Adobe Employee ,
Oct 05, 2018 Oct 05, 2018

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Hi JLJacobs,

We understand the frustration you're experiencing due to the change in the Adobe Sign & Send for Signature interface - specifically the loss of the Adobe Sign dashboard and the manage page. Change is never easy, especially an unexpected one, but we feel its important to explain why we made such a change.

Our vision for Adobe Document Cloud, which includes Acrobat, our PDF services, and Adobe Sign, is to have a fully integrated location for your document and e-signature processes. We want our customers to have a seamless experience to create, collaborate and share documents - whether its to gather comments, or to have someone e-sign a document, and this meant creating a new online hub for  Document Cloud, where all your document-related activities can be managed.

Our initial launch of the all-new Document Cloud provides the functionality you've come to depend on from Adobe Sign, but thanks to your feedback, we realize that there is still room for improvement in the experience, which will be coming soon.

While we make improvements, we're bringing back access to the Adobe Sign manage page so you can easily work with existing agreement and Adobe Sign workflows in the way you're familiar with. Access to the previous manage page will be available early next week and you can toggle it on/off via the SHARED For Signature page. In the meantime, please refer to the following HelpX article that describes the new interface and how you can accomplish the same tasks you have done prior to the change: What's Changed with Adobe Sign.

Regards,

Meenakshi

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Explorer ,
Oct 08, 2018 Oct 08, 2018

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I keep hearing from you folks that "change is never easy, especially an unexpected one." I find this to be a condescending response. I don't have a problem with change, I've worked for companies all over this country in a variety of venues. Change is not my issue. My issue is that I paid (and continue to pay) every month for a specific product, which up until this latest round of changes, did exactly what I needed it to do. Then suddenly, without warning, you change the interface into what can only be described as a HUGE KLUGE that is cumbersome, extremely disorganized, difficult to sort/navigate and no longer resembles the product I purchased. I do not care what your "vision" is for your product. I care about my customers and my ability to do my job. I REALLY think you folks should try this philosophy. It's your customers that matter, not your company "vision". Without us, there's no one to PAY for your company vision. Fix the software. Put the management console back so I can figure out what is happening with my forms. Do it now. That is all.

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New Here ,
Oct 08, 2018 Oct 08, 2018

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I am fully with you Jacobs. I opened what use to be the bookmark to my document manager and my jaw dropped! It wouldn't be so bad... if you could delete already signed agreements to sort through the clutter. Even so the old headers and way of sorting was far supperior! To spring this on a paying customer in surprise was just baffling.

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Explorer ,
Oct 08, 2018 Oct 08, 2018

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Frustrating isn't it? I'm glad I'm not the only one but "safety in numbers " doesn't work in this situation LOL. More fun facts: I'm unable to delete cancelled forms (which used to appear under their own easily discernible category.)  So now I have to surf through those to get to my historical signed forms. Two days ago they had a "status" column (after the upgrade), it's gone now so there's no way to sort the mess. If someone figures a way around this, please let me know. If you look at the responses in this forum, it's just the same cut and paste standard answer to every question/complaint. They won't even take the time to individually address our issues.I called into tech support and basically the guy apologized a lot (which I appreciate, but doesn't help at all) and then closed the support case immediately after we hung up. How is anything going to get fixed if the cases aren't open and sent to the engineers? I think the ultimate problem with Adobe is that they have become so large now that the customer doesn't matter anymore.They just do what they want and figure we'll just accept it. #WRONG. I have sales calls lined up with 2 new vendors for tomorrow. And I'm not sure how I'll do it, but my next step it eliminate the need for inDesign and Photoshop as well. It's just a matter of time before they screw those programs up too.

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New Here ,
Oct 08, 2018 Oct 08, 2018

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Will you please respond back on this thread what company you switch to if this isn't resolved?

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Explorer ,
Oct 08, 2018 Oct 08, 2018

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Absolutely I will. Best of luck to you.

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Explorer ,
Oct 08, 2018 Oct 08, 2018

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Good news: The status column reappeared. Now the form list can be sorted.

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Explorer ,
Oct 08, 2018 Oct 08, 2018

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The management console is back, under the FOR SIGNATURE option, you can toggle it ON.

GOOD CALL ADOBE! In the future please roll these out as a BETA test option and let us try it first. We can give you feedback and then you'll know how to move forward. THANK FOR FIXING THIS!!!!!

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New Here ,
Aug 29, 2023 Aug 29, 2023

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LATEST

The change is terrible and there is no point to pay the laggy tool no more.

 

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Hi All.

Our initial launch of the all-new Doc Cloud provides the functionality you've come to depend on, but thanks to your feedback, we realize that there is still room for improvement with the Sign experience. For detailed information, please refer to updated Adobe article What’s changed with Adobe Sign

Thanks for your time and patience thus far.

Regards,

Anand Sri.

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