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Why does Adobe sign sometimes require download of document before signing?

New Here ,
Jan 15, 2024 Jan 15, 2024

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I have some people at my company complaining that Adobe Sign PDFs they send for signing sometimes require require the document to be downloaded before signing, and some can be signed right in the browser with no download required.

 

I can't for the life of me figure out what the difference is, I have been sending the document via Adobe sign, and my user has sent me the same document, and hers is requiring the download while mine allows signing right in the browser window

 

Here, the document allows me to sign inside the browser

InBrowser.PNG

 

Here, the same document requires me to open it first in Acrobat

RequiresDownload.PNG

 

 

 

I'm assuming there must be some difference between the two, but I can't figure out what the trigger is that the download is sometimes required. Something to do with the signature field?

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correct answers 1 Correct answer

New Here , Jan 22, 2024 Jan 22, 2024

In case anyone else has this question, I found the answer.

 

When you add the signature fields in Adobe sign, and expand the signature option, you can choose signature or digital signature

FSchneider_0-1705978841596.png

 

The signature option attaches the Adobe Sign certificate to signatures when it is signed

The digital signature field is if you want to use your own certificate for signing, and requires Acrobat to apply your own certificate/signature

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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New Here ,
Jan 22, 2024 Jan 22, 2024

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In case anyone else has this question, I found the answer.

 

When you add the signature fields in Adobe sign, and expand the signature option, you can choose signature or digital signature

FSchneider_0-1705978841596.png

 

The signature option attaches the Adobe Sign certificate to signatures when it is signed

The digital signature field is if you want to use your own certificate for signing, and requires Acrobat to apply your own certificate/signature

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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@FSchneider 

 

thanks for that info, and update.

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