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bug with app clip

Explorer ,
Apr 19, 2023 Apr 19, 2023

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When lanching an Aero AR experience with anchor, if Aero App is not installed on the device, the App clip only works if the anchor is visible. If the user turns the camera and let the anchor disepear, all the scene disepears 😩. If Aero app is on the device, this problem does not occurs. The AR experience works even if the anchor is not seen by the camera.

Bug Unresolved
TOPICS
Bug , Mobile

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4 Comments
Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

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Hi @3D2S, can you PM the experience link you got this result with? Thank you!

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Explorer ,
Apr 19, 2023 Apr 19, 2023

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Explorer ,
Apr 19, 2023 Apr 19, 2023

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This web page has tree links to tree different experiences with the same bug (text in french) : 

http://www.issigeac.info/?page_id=2792

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Explorer ,
May 11, 2023 May 11, 2023

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Today, AR dissapears if the anchor is not seen by the camera (both if the app is installed or not). So all my AR files are out of order because of this bug. PLEASE HELP !

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