Aero won’t generate link

[Morgan249089621jnv]

I've spent a good amount of time building a scene in Aero (desktop), and tested it earlier today with a link generated in the desktop app. I tried again later today when more was complete, but no links are being generated. I've created duplicates, logged out, logged in under personal profile then opened .real file, but nothing has worked. How can I generate a link again??

[Miftah Kaslana]

Same here, I want to try my project and see how the app works

[Léo P-G]

Same problem here, was working fine earlier today.

Looking at past forums with similar problems it looks to me to be a serverside problem fron adobe that happens every so often...

[Vichachan37652404h9qp]

same here!!! Do I have to wait for tomorrow? is it gonne work?

[Peter322280707htb]

I have same issue today. It was working fine yesterday

[nikki_8951]

Same issue here!!! I'm glad I'm not alone, but geeeeez. 

I've also tried all the possible solutions and nothing has worked. You'll also see my file is TINY. 

I read how this happens repeatedly for Aero, and that – all of a sudden – things are fixed on Adobe's end and people's links start working. Mayber it's a server thing? We can only hope because I have a deadline of next week and a whole lot of work to finish. 

[nikki_8951]

BTW >> I've also tried to open the file and fix/share via the mobile app instead of the the desktop version because I read that somewhere.

Same problem. Same damn red box saying it can't create the link. 

[Alden5D85]

Same issue here, I have a deadline next week and my prototypes all ready but it's been 2 days since Aero hasnt been able to generate any link, even the link I created last week are unaccessible

[Vichachan37652404h9qp]

Me too, even the QR code that was able to work before is not working anymore. Normally, how long we have to wait until this issue got fixed?

[Martin_Kohn5151]

Same here, all of my qr codes are also not working

[DomingosStudios]

Any admin from Adobe able to give us an update on when this issue might be resolved?
I've had the same issue for the last few days. I have a project that requires this to work!

[lu_6584]

Same here . And this issue has been going on for several days without being resolved.

[Alischa Diana_Leutner0326]

Same here. I hope they will work it out. 

[cesarromero]

Same here.... does anyone knows about  an alternative?  How often this happens?  

[Y2kee]

Hi everyone,

It seems that many users are experiencing the same issue, so I wanted to share an update.

In the Aero discussion channel on Discord, a member of the Adobe team mentioned that they are aware of the issue and currently investigating it.

Since there hasn’t been an official response here on the forum yet, I thought it would be helpful to post this information.

I’m also waiting for a resolution, and I’ll share any updates here as they become available.

Hoping for a quick fix for all of us.

[Y2kee]

This is from the #aero-discussion channel on Discord:

https://discord.gg/PWg9tssw

[lubaina_hussain_2962]

same here, I have a submission due in 2 days. I had everything and now cant generate share links. Ive tried uninstalling. duplicating the file. Opening a .real file from my personal according, but nothing is working.

[Artist Marcus]

Same here. none of my links are working.

I talked to a technical associate on the phone last night. And they said that they were going to look into it. But they also said that they did not have anybody else call in about the app not working. Have you contacted them to make a official report? I feel like the more of us do it, the faster they will fix it..

[Artist Marcus]

[lubaina_hussain_2962]

Ive tried contacting them, but cannot do so because its not office hours. will try again

[MandyLashayW]

SAME 😞

[brajav]

hola, aun sigue sin funcionar y no ha realizado una respuesta o comunicado ofical que indique que es lo que esta sucediendo y no se ha podido realizar entregas ni revisiónes por este problema

[mari_0200]

I have the same problem.
I hope it will be fixed soon😢

[Radek Delis radianactive]

Same here. An event is coming and all of my projects stuck on this issue. Adobe pls do something!

[Artist Marcus]

I was told that the issue has been escalated to the engineers, which I guess means they're working on it. But I think if more people call and report it, it will be more urgent to them.+1 (408) 762-5661

[lisab46968532]

It inconveniently went down the day fo my art exhibit opening!  Still doesn't work and hoping it does before the show closes...
Having the same issue — This is the error code I am getting. 

Request ID: fhtqQd_5KMuPSV78DYkHvZm0WeqVDzLVb8dr4Fbj0KTPHmOEqNeJ-A==