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Participant
May 28, 2025

Aero won’t generate link

  • May 28, 2025
  • 38 replies
  • 4448 views

I've spent a good amount of time building a scene in Aero (desktop), and tested it earlier today with a link generated in the desktop app. I tried again later today when more was complete, but no links are being generated. I've created duplicates, logged out, logged in under personal profile then opened .real file, but nothing has worked. How can I generate a link again??

38 replies

Participant
June 2, 2025

It inconveniently went down the day fo my art exhibit opening!  Still doesn't work and hoping it does before the show closes...
Having the same issue — This is the error code I am getting. 

Request ID: fhtqQd_5KMuPSV78DYkHvZm0WeqVDzLVb8dr4Fbj0KTPHmOEqNeJ-A==

 

Artist Marcus
Participating Frequently
June 2, 2025

I was told that the issue has been escalated to the engineers, which I guess means they're working on it. But I think if more people call and report it, it will be more urgent to them.+1 (408) 762-5661

Radek Delis radianactive
Participant
June 1, 2025

Same here. An event is coming and all of my projects stuck on this issue. Adobe pls do something!

Participant
June 1, 2025

I have the same problem.
I hope it will be fixed soon😢

Participant
June 1, 2025

hola, aun sigue sin funcionar y no ha realizado una respuesta o comunicado ofical que indique que es lo que esta sucediendo y no se ha podido realizar entregas ni revisiónes por este problema

Participant
May 31, 2025

SAME 😞

Participant
May 31, 2025

Ive tried contacting them, but cannot do so because its not office hours. will try again

 

Artist Marcus
Participating Frequently
May 31, 2025

Artist Marcus
Participating Frequently
May 31, 2025

Same here. none of my links are working.

I talked to a technical associate on the phone last night. And they said that they were going to look into it. But they also said that they did not have anybody else call in about the app not working. Have you contacted them to make a official report? I feel like the more of us do it, the faster they will fix it..

Participant
May 31, 2025

same here, I have a submission due in 2 days. I had everything and now cant generate share links. Ive tried uninstalling. duplicating the file. Opening a .real file from my personal according, but nothing is working.