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Participant
May 28, 2025 8:51 PM UTC
Open for Voting

Aero won’t generate link

I've spent a good amount of time building a scene in Aero (desktop), and tested it earlier today with a link generated in the desktop app. I tried again later today when more was complete, but no links are being generated. I've created duplicates, logged out, logged in under personal profile then opened .real file, but nothing has worked. How can I generate a link again??

38 replies

Participant
Aug 28, 2025 4:30 PM UTC

Did you see that Adobe is sunsetting Aero by the end of the year? We all will have to pivot to another software, sadly, and cannot depend on Aero. 

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Participant
Aug 28, 2025 10:51 AM UTC

Now it seems to work again

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Participant
Aug 28, 2025 6:58 AM UTC

Got the same problem now and yesterday. Anyone got tips on other apps that works similar? I use it mostly to show examples of large buildings in the public. 

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Participating Frequently
Jun 30, 2025 2:14 PM UTC

I Downgrade the version, and now it is finaly synchronizing files. But in general very dissapointed that Adobe realeased Aero in Nov 2019 and still is in Beta version. Dissaponting. I have let me stranded with projects for the last days. Perhaps time to move to other app. 

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Radek Delis radianactive
Participant
Jun 5, 2025 1:08 PM UTC

Great it is working again! Too bad it needs Aero app now to be installed on consumers mobile phones to see AR 😞 hope someday it will be working natively thru web browser without ana app or sth.

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Participant
Jun 4, 2025 4:02 PM UTC

Yay!!! It's working again!!!!!!! 
Phew!!!  

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Participant
Jun 4, 2025 2:09 PM UTC

Aero is working! I tested it and a student tested it. QR code generation is back. Just a week of panic, now back to normal...

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Participating Frequently
Jun 3, 2025 8:54 AM UTC

Right now, my Aero can't even load a scene from Google Earth.  

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Participant
Jun 2, 2025 9:15 PM UTC

My class is having the same problem.  9 students cannot generate a link and need to show thier projects for final exam.  We cannot generate links in our lab.  Huge problem.

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Known Participant
Jun 2, 2025 7:30 PM UTC

From the Aero discord server, an hour ago: 

 

"Since my last message we have identified the issue, we are doing our best to have the service back shortly."

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