• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
12

Can't Share after creating...and some old files wont open file now...share link error!!!!

Community Beginner ,
Sep 01, 2023 Sep 01, 2023

Copy link to clipboard

Copied

Adobe Aero is having 2 issues.  (SHARED LINK ERROR)

1. Cannot open old file projects as it says share link error.  File shows in my projects list but wont open with that error.  Many files lost or not working.  
2. Cannot create share qr or link for new projects im creating.  Just continues to say Setting Up Project with spinning wheel.

What is going on?  THIS IN NO WAY IS GOOD FOR THOSE USING THE SOFTWARE FOR BUSINESS!

Bug Unresolved
TOPICS
Bug , Performance or Stability , Usability Issue

Views

387

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
7 Comments
New Here ,
Sep 03, 2023 Sep 03, 2023

Copy link to clipboard

Copied

I can second this. Sharing creates a file in my assets but it does not create a QR code for showing it online,

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 04, 2023 Sep 04, 2023

Copy link to clipboard

Copied

Servers down?

Votes

Translate

Translate

Report

Report
New Here ,
Sep 04, 2023 Sep 04, 2023

Copy link to clipboard

Copied

This is so messed up, I had an AR gig planned at an event and this is what's happening right now! Please tell me a way to fix this! I don't want to to be a flop!

 

Votes

Translate

Translate

Report

Report
New Here ,
Sep 05, 2023 Sep 05, 2023

Copy link to clipboard

Copied

I had a long support session with Adobe today and finally I was told that is a known issue and it is being worked on . There is even a bug ticket for it under the following information, though it cannot be viewed publicly.

 

"Create Link" does not generate a shared link, Bug number AERO-11963

 

After asking about the severity of the issue I got told

 

"It is being fixed on very high priority as it is having a major impact on our customers. The fix date is not shared by the engineering team. But, they have mentioned this bug to be a priority so will be fixed soon"

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 03, 2023 Oct 03, 2023

Copy link to clipboard

Copied

If you are on a coprporate or school account the link sharing function may be turned off by your admin. I logged out of my company account and opened the file with my personal account and was able to create a link with no problems. 

Votes

Translate

Translate

Report

Report
New Here ,
Dec 02, 2023 Dec 02, 2023

Copy link to clipboard

Copied

hi bro, how did it go?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 04, 2023 Dec 04, 2023

Copy link to clipboard

Copied

LATEST

Check to see if you are on a corporate or school account. If so, they likely have link sharing turned off in the admin features. You will either have to have them turn it on, or log out and log back in with a personal account. 

Votes

Translate

Translate

Report

Report