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GLB not selectable in adobe aero

Community Beginner ,
May 30, 2023 May 30, 2023

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I've got the 1TB hosting offer with 90%+ available 

the glb shows in other 3D mobile viewing apps

existing aero .real files show with their glb but no new glb can be added 

 of course usdz fbx obj are never showing 

this seems to happen every month or so

the glb that I first realized this is an issue with is only 20MB and I've found aero can handle 100MB

my phone has 15GB available so not a local storage problem - the GLB is on iCloud anyway 

Bug Unresolved
TOPICS
Bug , Desktop , Mobile , Performance or Stability , Usability Issue

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4 Comments
Adobe Employee ,
May 31, 2023 May 31, 2023

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@aeronator2000 how big is the actual .glb file and are you adding it on desktop or mobile? Thanks!

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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27.5MB and I have tried on mobile first and when that failed I also tried on desktop 

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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And thank you for following up

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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Any fixes for this?

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