Importing .obj files

Report · Nov 08, 2022

When I import a .obj object into Aero (from Sketchup), it loads beautifully. I can manipulate it, add triggers, etc., all seamlessly. It looks and works great in Aero.

But when I share it via QR code and try to view the final experience on an iPhone, the object is invisible - nowhere to be found.

When I combine it with a starter asset (an abstract shape, say), I can see the starter shape fine, but my imported object can't be found.

What am I doing wrong?

Report · Nov 08, 2022

Hi Chris, Does is show when you preview on your own device? Can you PM me the shared link? I'll investigate. Thanks

Report · Nov 08, 2022

Thanks! Here's the link: https://adobeaero.app.link/obyjO8dgNub
Attached are:
1) .obj file I imported (exported from Sketchup.)
2) A screenshot of Aero on my Mac - of this .obj file and an abstract shape from the Starter Assets. (It all looks good! But...)
3) A photo of the model in Aero on my iPhone, after I open it via QR code. (Where's my .obj model? Nowhere to be seen!)

Thanks for your help!

Report · Nov 08, 2022

Thanks, @christoperb29716794 I just launched on an iPhone 14, and it seems ok; please check the screenshot to confirm. What device are you using, and do you have the full install of Aero or using App Clip(Aero not installed)? Also, which version of iOS?

Report · Nov 09, 2022

Hmmm. Yep - that's the model! Thanks for taking a look!

To view it, I'm using an iPhone XR running iOS 16.0.3 and running a new install of Aero for iOS. (It was made using Aero for Mac desktop.)

My colleague tried it (on an iPhone 8 I think, also using the full Aero app she freshly installed) and had the exact result I did - the little star shows up, but the model did not.

I just tried it again on my phone (link: https://adobeaero.app.link/obyjO8dgNub) and got the same result: just the star, no model.

Report · Nov 09, 2022

Ok, thanks for this info; I will report to the dev team.

Report · Dec 12, 2022

Can confirm, I have the same phone and I am using a 3D t pose skeleton model. the body is gone except for the arms and they are stretched out far and thin, you really have to look for them to see them. Only happens with OBJ not FBX or any other format.