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CS5 Mac Kuler - Not connected to the internet

Forum|Forum|15 years ago
July 22, 2010
17 replies
74722 views

Hi,

I am having problems using Kuler on my Mac. I have CS5 master collection installed but Kuler just does not work. A colleague has the same suite installed and his Kuler works just fine! We have tried re-installing the suite but to no avail.

We have tried copying my installation on to his machine, as well as copying all preferences. But still it doesn't work!

We are completely stumped and require some assistance.

The machines does have internet access and I also have CS4 installed and Kuler works fine, it seems to be limited to CS5 and just on my machine.

Any ideas on how we can fix this?

Regards,

Rob

*MODERATOR COMMENT* The source of the problem seems to have been identified. See the post by employee Carey Burgess on February 2nd for details:

http://forums.adobe.com/message/3443382#3443382

This topic has been closed for replies.

Show previous replies

luckynorth

Known Participant

You see me disappointed and very frustrated. But thats nothing new when you work with Adobe Products.

Since July people are reporting issues with Kuler in CS5 and what happens? Nothing. It seems, that Adobe is still doing nothing. Not that i can't live without Kuler. But it took me 1 hr to check my internet connection and every possible preference in CS5 and search the web for solutions or explanations. In PS CS4, Kuler is still working. In every CS5 App not. So Adobe, could you please be so kind to fix this after 2 month? Or do i expect too much?

Mario

AllDayDev2

Community Manager

@luckynorth and anyone else still facing this problem:

I'd like to help you all get this fixed.

At present, I do not have any issues getting connected to Kuler via any Adobe CS5 application on Mac OS or Windows.

I did before, and it was because I had disabled Internet access to my Adobe applications. Just in case any of you had this same restriction, I posted the fix for this in my reply above.

Everyone, please check that you don't have online access disabled for CS5. In Windows, this is controlled by a registry entry; on Mac OS, it's controlled by a plist file. See this document for details:

http://go.adobe.com/kb/ts_cpsid_84665_en-us

After you have verified that the plist file doesn't exist or is set to a value of 1 on Mac OS, or the registry value is set to 1 on Windows, reboot your computer, and see what happens.

If it's still not working, then reply with the following details:

- What specific operating system you are using.

For Mac OS, include the exact version, like 10.5.8; you can get this by going to Apple > About This Mac.

For Windows, I mean XP, Vista, or Windows 7, any service packs, and also 32-bit or 64-bit. You can get these details by going into System in the Control Panel.

- How you connect to the Internet.

Wired or wireless?

Either way, are you at home, or at work/school (or otherwise connected to some kind of larger network)?

- Have you installed all updates for your CS5 applications?
Open a CS5 application, go to Help > Updates (or Help > Check for updates), let it check for updates, if any are found, install them, if none are found then note that.

We'll get to the bottom of this; we just need to find out what about your computer/configuration that isn't allowing it to connect properly.

luckynorth

Known Participant

Hi Carey,

thanks for your reply! I don't understand why the plist file should change itself or set the value "just like this" to 0, but i checked this. The value is 1, like expected.

The Mac OS X Version is 10.6.4. on a 2.16 MHz Core 2 Duo iMac. All CS5 Apps i'm using (FW, PS, AI and ID) have the latest updates installed. I'm working at home with a DSL connection via Airport. I also disabled the build-in-firewall, with no success for the Kuler connection.

Mario

J

Jenz Grove

Participating Frequently

Hi Everyone,

I finally caved and did a complete reinstall of Creative Suite CS5. This after I spent three weeks with Adobe's support trying to get answers! They were no help at all! I used the uninstaller that comes with the software and afterwards I deleted everything on my Mac that I could find related to Adobe. Now it works! Kuler and all other services using the internet to connect via the software is working again. So it remains a big mystery on what actually went wrong to begin with but the reinstall did it for me. I also have a dozen other smaller bugs that are sorted out after the reinstall so I guess it was the best option for me. I hope this helps you guys too. I know first hand how frustrating this issue is and how Adobe is of no use in helping with this issue.

AllDayDev2

Community Manager

If you can't access Kuler from within a CS5 application, then online service access may have been disabled on your computer.

NOTE: This might have been done intentionally by a system administrator or IT department, so if you are in a business or are otherwise using equipment owned/managed by a company, then you may need to ask them for permission before changing this.

This document describes more information about this:

http://go.adobe.com/kb/ts_cpsid_84665_en-us

(Note that this particular plist file can be opened in TextEdit; you do not have a use a specialized property list editor.)

They key thing is that the AdobeOnlineDefault setting has to be 1 or else it's disabled.

HTH

A

Anonymous

Carey, Jenz, Tom...

Thanks for your replies. Kuler is still working because I can access it from

all my CS4 programs; but not from CS5. Same goes for CS Live and Adobe

server in general. Perhaps Adobe is trying to implement something but, if

so, they're being pretty haphazard about it. I've tried every suggestion I

could find on the web, including resetting preferences, going through each

program one-by-one to check for blocks, making sure firewall settings allow

all things Adobe, etc., to no avail. I haven't yet tried reinstalling CS5,

but may try that at some point. If any of you still have CS4 programs on

your PC/Mac, check whether they can connect and let me know. Likewise I will

report anything new that I might find. Onward, into the heart of the

mystery....

Cheers,

Terry

R

robs Ltd

New Participant

I think Adobe isn't really supporting Kuler anymore. There's something similar in Illustrator but it doesn't have getting a palette from image

J

Jenz Grove

Participating Frequently

Has anybody solved this issue yet? I am also not able to connect to the Adobe servers.

D

designerphill

New Participant

Hi, i too are having simler problems with Kuler, both online at work on a pc running cs3 and at home on a mac running cs4 both online and using air. Its telling me that my loging details are wrong, so went to reset password and loged into adobe using same login details?? changed password same problem! Loged into acrobat same login details no problem and loged into photoshop.com no problems.

On all systems i was able to use kuler a few weeks ago and nothing has changed at my end and by the many responses there have been there is only one possible solution it is something that adobe has done.

Anyway if any of your have a color Monkey there is a nifty bit of softwear that comes with it which will do the same as kuler take any picture and turn it into a swatch which can be exported to any adobe program

R

robs Ltd

New Participant

Are you accessing the internet behind a proxy? Get your IT person to set http://kuler.adobe.com as an exception and that might help, I'm just about to try this

B

Ben6401

New Participant

I have the same problem "not connected" error

... but I am on Windows 7 32bits.

Kuler shows a "not connected" error in its pannels in CS5 programs (AI PS & ID).

The site http://kuler.adobe.com/ works without any problem.

I don't use proxy. It used to work a few days ago when I used it for the last time. But it's not working now. It did not touch anything.

I uninstalled and installed again but no change.

The kuler.swf in "C:\Program Files\Common Files\Adobe\CS5ServiceManager\extensions\KulerPanelBundle" seems to connect since it shows a loading screen and then displays themes "sea wolf, root beer flot, etc." but it cannot be used as it is.

Please give us information to fix it.

A

Anonymous

Ben,

Wondering if your problem persists. Today, trying to access Kuler from InDesign CS5, I realized that nothing to do with accessing the "Adobe servers" would work in CS5, though continues to work fine in CS4 (I have both on the same PC, both at work and at home). This means that it has nothing to do with my firewall settings, etc.

I can find very little online. One dialog vaguely mentions problems with "serial verification", but that seems unlikely since, if there was a problem with the serial#, the programs would be announcing it loud and clear, rather than cryptically giving messages that the "Adobe Servers" can not be accessed.

Would appreciate any clues you might have uncovered.

Cheers,

Terry

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