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Discohoe
Discohoe
Inspiring
July 11, 2022
Question

Unable to use Adobe capture

  • July 11, 2022
  • 1 reply
  • 2516 views

Hi, I've been having this issue for months and months now, shortly after audio was introduced in capture. I cannot use the app at all. I've deleted and reinstalled it a thousand times, and each time when the app opens the Home Screen will briefly load, then it just crashes and I csn no longer even see the Home Screen at that point. This is really dissapointing as capture is one of my favourite apps and I miss it lol. I have no idea what to do about it. I'm using an iPhone 11 Pro for some reference.

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1 reply

A
Adobe Employee
Arihant jain
Adobe Employee
July 12, 2022

Hi Discohoe,

We apologies for your inconvenience and would try to help you at our best.

 

Can you first please share your device details like iOS version, your country/region & your email ID that you are using to sign into Adobe Capture?

 

Also could you share if you are able to login into other adobe apps like lightroom, rush etc as well as are you able to access your assets on asset.adobe.com?

 

Regards,

Arihant Jain

Capture Team

A
Adobe Employee
Arihant jain
Adobe Employee
July 12, 2022

Also we have been continuously rolling out the Adobe Capture updates and the latest one is 8.1.5 with more stability and bug fixes, could you install this latest build and share if you are seeing any error?

Discohoe
DiscohoeAuthor
Inspiring
July 16, 2022

Hi Arihant, thank you for the prompt reply. 
I'm currently on iOS 15.5, iPhone 11 Pro, I live in Canada and my email that I use to login to my Adobe account is

[email removed from public forum]

No issue with any other apps, all my assets are visible and avaible to me on the website and creative cloud app. 
I will download again with the new update, hopefully it works! I'll screenshot what happens if it does occur again and report back.

 

thank you!!

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