I have finished an Adobe Express project and am trying to download it to my computer. When I hit Download in the upper right-hand corner, the message attached pops up.

This message has popped up for me ever since the new adobe express was pushed out -- so i know no one is "working on it". The same happens if i select "share" also at the top right.

Im unsure which version of the adobe express app im running -- but its not the old one that worked. Im using a PC that is running Windows 10 (i think). I use adobe in Google Chrome version 122.0.6261.70(64-bit). Could the browser be the issue?

Thank you for any help you may be able to provide.

R

ralitsa_1438

Participant

Hi, I am just having hte same issue here - here's the link to the project. Can you help me?? - https://new.express.adobe.com/id/urn:aaid:sc:EU:51fa4ab3-2112-56fb-a442-d10e6f430c57?category=search

Amitej S

Community Manager

Hi there Amitej,

Thanks for your help! It seems like all is fine today - all seems downloadable and okay.
Not sure how. I did yesterday clear cache and restart my device and everything, but there was no effect from this.
Today all seems fine, although I did grant you access if needed 🙂

Kindest regards / Поздрави,

Ralitsa Naumova

Partner Marketing Manager Alliances Microsoft

<Personal information removed by Moderator>

Hey @ralitsa_1438, thanks for letting us know that it works fine for you now. If necessary, we can still review the project to determine whether there is an underlying issue.

Do let us know if you face this issue again.

We are here to help!

Thanks!

Amitej

S

Swapnil30888458z052

Participant

If you're on chrome, just reset permission and delete cookies, that's it and refresh the page.

D

Dana35339763h97s

Participant

I am having the same issue and I need this video in like 30 minutes.

A

Abhi.G @ ADBE

Adobe Employee

@Brendon34303698f7zk

Sorry to hear you too are running into this issue. We really need to take a look at your Express file to figure out what's going on. Please send me a direct message to set up file sharing.

Thanks

Abhi G (Adobe)

B

Brendon34303698f7zk

Participant

dude im having this same problem

A

Abhi.G @ ADBE

Adobe Employee

@Kamel35182659trf1 please see https://community.adobe.com/t5/adobe-express-bugs/can-t-download-a-file/idc-p/14372741#M11168

Thanks

Abhi G

K

Kamel35182659trf1

Participant

having the same issue!

https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:4b684be6-9db7-4450-97d3-4ec7402455e0?category=media&tab=photos

A

Abhi.G @ ADBE

Adobe Employee

@perivwo @altheac67587394 (or anyone else still seeing this issue) please send me a direct message if you are willing to share your Express file with me (for investigation)

Thanks

Abhi G

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