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Viktoria3172780780zt
Participant
August 21, 2023
Answered

Can't convert and open file

  • August 21, 2023
  • 4 replies
  • 492 views

The file that ive been working on for the past month is not converting. I can't access it. I only see the "something went wrong, we can't convert your file" window when I clik on the file and that's it. Please let me know how to fix it, im on a really tight schedule.

This topic has been closed for replies.
Correct answer Abhi.G @ ADBE

A fix for one of the conversion issue was deployed recently, and @Viktoria3172780780zt confirmed that their files works now!

4 replies

A
Adobe Employee
Abhi.G @ ADBECorrect answer
Adobe Employee
August 22, 2023

A fix for one of the conversion issue was deployed recently, and @Viktoria3172780780zt confirmed that their files works now!

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
August 21, 2023

Thanks @Viktoria3172780780zt,

 

Received your message, and inspected the logs. Something does look fishy, so I've forwarded the logs to the relevant engineering team. Hope to hear from them soon 🤞

 

Abhi G

    V
    Viktoria3172780780ztAuthor
    Participant
    August 21, 2023

    Thank you, i sent you a message

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    August 21, 2023

    Hi @Viktoria3172780780zt 

     

    Sorry to hear you are running into conversion issue. Please send me a private message with your adobe-id (email that you sign-in with) and include a reference to this post (https://community.adobe.com/t5/adobe-express-bugs/can-t-convert-and-open-file/idi-p/14023107)

     

    We can then look at conversion error logs associated with your account.

     

    Thanks,

    Abhi G

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