Can use Adobe Express, says my browser is unsupported

[rachel5DD1]

I was using Adobe Express on Chrome yesterday with no problem but now I'm trying to load the page and it says my browser is unsupported. My Chrome is updated, I even downloaded Microsoft Edge to try there but it shows me the same message. I already cleared cookies and caché and it still doesn't work. I don't know what to do.

[VR Photography]

Good luck getting any reply, i have been on support to adobe for 2 days and still cant use it

[Risa Shen]

Hi, there are a couple of other of areas you can check to confirm minimum requirements:

- hardware acceleration is enabled. Here's one resource that explains how to check that: https://help.scoot.app/how-do-i-enable-my-browsers-hardware-acceleration
- Navigate to https://webglreport.com/?v=2 and confirm that it shows as green (✓ This browser supports WebGL 2)

[Amitej S]

Adding to @Risa Shen response,

@rachel5DD1 & @VR Photography, can you please check if the Javascript is enabled for the browsers you use (Google Chrome, Edge, or Safari)? Also, ensure you're not on any VPN or have an active firewall.

[VR Photography]

Yes as mentioned in previous comments this has been checked

[Amitej S]

Thanks for letting us know, We have raised this with the concerned team and it is being worked on. Once the fix is available, we'll let you know. 

[Amitej S]

"Browser not supported" issue has been investigated and is in the process of getting fixed. 

[Nats317971295lvz]

Hi. I am having the same error message today and have followed all the steps suggested! This isn't great!

[N219764798ynb]

Same! It was working and then it just gave me this error

[Rupsi31761000jkca]

Waiting since Aug 18th. It's 21st already. Issue has not been fixed it appears.

[Risa Shen]

Hi, if you've followed all other steps, could you please try the following and share a screenshot of what you see, similar to the example shared? This will allow us to investigate your specific case

1. Open devtools:  Mac :  Cmd + Option + I       win:  Ctrl + Shift + I or right click and select inspect
2. Go to console and filter with "Browser"
3. Reload the website
4. verify the console logs:

[Claire319085042vov]

I am having the same issue! It just became "unsupported" out of the blue - it worked fine yesterday. My browser, Chrome, is up to date. Cookies and cache are cleared. Restarted my browser. Tried using in other browsers - also up to date - Safari and Firefox. Getting the same "unsupported" error. Adobe this is not good. You should have 24 hour support. Thousands of people around this world depend on Adobe to do their job. I may jeopardize client relationships and lose work because of this.

[N219764798ynb]

Hello, I feel your pain! I've had it twice now! It does seem to eventually
sort itself out but it's not good at all! Hopefully a fix will come out
soon!

[alissa34468536to3q]

I am getting this same error message, windows is up to date, Javascript is on, no vpns. Has a solution been found? I see these other messages are from back in August thats a bit concerning it is still an ongoing issue. 

[N219764798ynb]

I've been getting it again. It's not working on Brave but does work on
Chrome.

[Amitej S]

Hey @N219764798ynb, The Brave browser is not one of the recommended ones for Adobe Express as of now! It may come soon, though; I'd suggest you use the recommended browsers like Google Chrome, Microsoft Edge, Safari & Firefox. Ensure that you use the official build of these browsers. You may also want to refer to the Adobe Express system requirements

[creative-knb]

Experiencing this issue as of today 2/10/24. Everything was working fine one moment, the next I had an unsupported message. No updates for Google Chrome in queue or anything different from moments ago 😞 

[Protek GT36560878ecky]

??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Know what?

[Shana38590897y7pc]

Now I'm getting this message too....is there a fix or are we aiming for a full year of this? 

[Sofía38606922f29q]

llevo semanas con el mismo problema no he posiso trabajar nada en Adobe Express en ningun dispositivo

[nazmul_4942]

Hi

This is my problem.

https://new.express.adobe.com/unsupported-browser

How can i do?