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Participant
August 17, 2023

Can use Adobe Express, says my browser is unsupported

  • August 17, 2023
  • 18 replies
  • 9054 views

I was using Adobe Express on Chrome yesterday with no problem but now I'm trying to load the page and it says my browser is unsupported. My Chrome is updated, I even downloaded Microsoft Edge to try there but it shows me the same message. I already cleared cookies and caché and it still doesn't work. I don't know what to do.

18 replies

Participant
October 8, 2024

Hi

This is my problem.

https://new.express.adobe.com/unsupported-browser

How can i do?

Participating Frequently
July 15, 2024

llevo semanas con el mismo problema no he posiso trabajar nada en Adobe Express en ningun dispositivo

Participant
July 13, 2024

Now I'm getting this message too....is there a fix or are we aiming for a full year of this? 

Participant
April 6, 2024

??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Know what?

Participant
February 10, 2024

Experiencing this issue as of today 2/10/24. Everything was working fine one moment, the next I had an unsupported message. No updates for Google Chrome in queue or anything different from moments ago 😞 

Amitej S
Community Manager
Community Manager
January 8, 2024

Hey @N219764798ynb, The Brave browser is not one of the recommended ones for Adobe Express as of now! It may come soon, though; I'd suggest you use the recommended browsers like Google Chrome, Microsoft Edge, Safari & Firefox. Ensure that you use the official build of these browsers. You may also want to refer to the Adobe Express system requirements

Participant
December 27, 2023
I've been getting it again. It's not working on Brave but does work on
Chrome.
Participant
December 27, 2023

I am getting this same error message, windows is up to date, Javascript is on, no vpns. Has a solution been found? I see these other messages are from back in August thats a bit concerning it is still an ongoing issue. 

Participant
August 27, 2023
Hello, I feel your pain! I've had it twice now! It does seem to eventually
sort itself out but it's not good at all! Hopefully a fix will come out
soon!
Participant
August 27, 2023

I am having the same issue! It just became "unsupported" out of the blue - it worked fine yesterday. My browser, Chrome, is up to date. Cookies and cache are cleared. Restarted my browser. Tried using in other browsers - also up to date - Safari and Firefox. Getting the same "unsupported" error. Adobe this is not good. You should have 24 hour support. Thousands of people around this world depend on Adobe to do their job. I may jeopardize client relationships and lose work because of this.