We were aware of this problem, and it's now been fixed. Can you share a screenshot and tell us what browser you're using? You can see the system requirements here.

Let us know if you are still seeing the issue.

Thanks,
^WM

GlennAA

Participant

updating and editing video and no download button

Amitej S

Community Manager

Hey everyone, our team has identified the issue and has worked on the fix. Once the fix is deployed, we'll let you know!

R

REVERY creative

Participating Frequently

We are glad that you do not have such a problem and that you collect information for your developers from "not all" users from different regions and with different operating systems, browsers... who have the same problem. So we will wait and pay for Adobe services that we cannot fully use and work. Hopefully it won't take long for Adobe developers to fix the file download button issue as it's been communicated here for the second day. Have a nice non-frustrating day.

David__B

Adobe Employee

Thanks for everyone who posted here and has helped try to better understand this. As @Amitej S mentioned, not everyone encounters this. I tested in a few different accounts and they all worked normal for me. We're trying to collect info to share with our developers to help get it fixed.

R

REVERY creative

Participating Frequently

Thank you very much for the advice, but this doesn't work either. It's strange that customers have to look for a solution after Adobe's change. Fortunately, we have no problem with other online tools besides Adobe.

renjisan89

Participant

Solution: It's region locked. Got it back after changing the format to display time and date

R

REVERY creative

Participating Frequently

In html, the size of the download button is set to 0*0 px. The problem is with the page code, not with the customers. We repeatedly ask for the elimination of your problem and the full availability of all paid functions. We thank you.

R

REVERY creative

Participating Frequently

Adobe made a change in the html code and the size of the download button is 0*0 px. Therefore, the button is not visible. We have been trying for the third day to explain to the Adobe employees that the problem is on their side, unfortunately, so far without results. We trust that someone smart from Adobe will fix the problem on their end.