In addition to trying the steps suggested by @David__B, could anyone still running into this issue share the URL of one of their files (from the browser's address bar when the file is open)? Or send me a direct message with their adobe id (email used for login)?

Thanks,
Abhi G

David__B

Adobe Employee

Hi @default34834511qw2cmw @Euno @Teebot34900458m7mk

Some users reported this recently, but our developers made some changes, which resolved it then. I'm not sure if this is a different issue or somehow related. Could you please try the suggestions below as some initial troubleshooting steps?

Test if the issue occurs in all browsers (Chrome, Edge, Safari, Firefox, etc.)
Test Chrome in incognito mode. https://support.google.com/chrome/answer/95464
Reboot the computer - sometimes, pending OS updates can cause issues
Clear the browser cache and cookies https://support.google.com/accounts/answer/32050

Could you let me know if these steps make any difference?

Thanks,
Dave

T

Teebot34900458m7mk

Participant

I have the same problem. It works on some browsers but not on others

E

Euno

Participant

It's even worse now

D

default34272546y4agms

Participant

The download button is showing up as a blank button (no text) and isn't clickable. I've tried accessing it on multiple browsers, but currently have no way of downloading my files.

David__B

Adobe Employee

Hi @default34272546y4agms

We had some users reporting this recently, but our developers made some changes, which resolved it for users then. I'm not sure if this is a different issue or somehow related. Could you please try the suggestions below as some initial troubleshooting steps? Also, had it worked previously on this computer?

Check to see if the issue occurs in other browsers, Chrome and Firefox.
Also, test Chrome in incognito mode. https://support.google.com/chrome/answer/95464
Reboot the computer - sometimes, pending OS updates can cause issues
Clear the browser cache and cookies for Edge. https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2

Could you let me know if these steps make any difference?

Thanks,
Dave

D

default34834511qw2cmw

Participant

The issue is presenting again

D

default34766863bhqz9i

Participant

CANNOT DOWNLOAD MY VIDEO!!!

M

Moroon34725146w6ma

Participant

I've enabled ALL COOKIES. Disabled ad-blockers and anti-virus, cleared cache and cookies and yet it still won't "finish" whatever it needs to in order to download the video via the "Download" button (the share button has the exact same message too) to download it.. Some free editor, if this is this bad why would I pay for the actual product? This is a joke.

S

Sophie345495604bxz

Participant

i can't dowload my file either

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