download button disappeared

[moniquew93208949]

i can not download the file.. have a look? thank you!!

[Talon0101]

I cannot find the button to download my image file

[renjisan89]

Still not fixed. No download button

[REVERY creative]

Adobe made a change in the html code and the size of the download button is 0*0 px. Therefore, the button is not visible. We have been trying for the third day to explain to the Adobe employees that the problem is on their side, unfortunately, so far without results. We trust that someone smart from Adobe will fix the problem on their end.

[REVERY creative]

In html, the size of the download button is set to 0*0 px. The problem is with the page code, not with the customers. We repeatedly ask for the elimination of your problem and the full availability of all paid functions. We thank you.

[renjisan89]

Solution: It's region locked. Got it back after changing the format to display time and date

[REVERY creative]

Thank you very much for the advice, but this doesn't work either. It's strange that customers have to look for a solution after Adobe's change. Fortunately, we have no problem with other online tools besides Adobe.

[David__B]

Thanks for everyone who posted here and has helped try to better understand this. As @Amitej S mentioned, not everyone encounters this. I tested in a few different accounts and they all worked normal for me. We're trying to collect info to share with our developers to help get it fixed.

[REVERY creative]

We are glad that you do not have such a problem and that you collect information for your developers from "not all" users from different regions and with different operating systems, browsers... who have the same problem. So we will wait and pay for Adobe services that we cannot fully use and work. Hopefully it won't take long for Adobe developers to fix the file download button issue as it's been communicated here for the second day. Have a nice non-frustrating day.

[Amitej S]

Hey everyone, our team has identified the issue and has worked on the fix. Once the fix is deployed, we'll let you know!

[GlennAA]

updating and editing video and no download button

[enan.grphx]

DOWNLAOD BUTTON IS MISSING

[Angela33696534v71y]

I cannot download my files. The download button is gone?

[RoboticRice]

I was affected by this issue yesterday, but just now the download button is showing up and functioning for me again. It appears they published the fix!

[Hawkz4tdubOU9]

I am a paid Premium Member and this needs to be fixed as no one can use this site at all for their project design and not getting what we pay for please fix

[thejanebradbury]

Hello, unfortunately some users are missing the download button. The team are working on a fix. Please see this post for updates:

https://community.adobe.com/t5/adobe-express-bugs/download-button-disappeared/idc-p/14282549#M9105

[default34169522plieb8]

button "download"????

[Gracie241246372r6q]

I cant download my projects to my computer to print. I need to download my projects to print them. I usually print my stuff and laminate them. PLEASE ADD A DOWNLOAD BUTTON

[Ashburn]

It seems as though this latest update has removed the ability for us to download our projects. Only the "share" button is available in the header for me, now (Chrome, not a beta version, Windows 10 PC).

[Ashburn]

Same here - the "download" button is gone; only the "share" button is visible. Windows 10 PC, using Google Chrome (not a beta version). Have also tried Edge and Firefox; same behaviour. 

[Ashburn]

Lucky you - no such luck for me here in New Zealand.

[REVERY creative]

Great that it works for you. We are still waiting (without the download function) for a qualified response from Adobe.

[default34172957me5xpg]

I can not find the download button? where did it move to?

[Jennifer34174143d024]

Cannot download my files I don't like the new Express!

[default34177546w03aho]

There is no option or button to download my files to my computer once they are finished. My only option is to share to social media?

[darryl5FE8]

I hope this is a temp bug. I can't download the artwork I've created anymore as the download button has vanished and I can't find anything adequate in the share button. i just want to download the work I've created. Looks like I'll be heading back to canva