Every time i upload there is a red triangle

[Sim_K9946]

I have tried so many times to solve this issue but every time i upload something i get a red triangle. For a product this good, this is a simple and annoying glitch. Im going back to canva because it takes me 5 times the time to do the same here. 

[Tarun Saini]

Hi 

@Sim_K9946

,

Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

Let us know how it goes.

Regards,

Tarun

[Indre28536758yll7]

When I try to add any image from the gallery or from my own files it shows this. Cannot do any work.

[David__B]

Hi @Indre28536758yll7

Sorry to hear about your difficulties. Please check if your file contains any blank layers, and if it does, please delete them.  Based on the red triangle and exclamation mark in the top right, this typically is related to the licensing of one of the files being used changing resulting in it being removed. Find the layer for the removed asset and deleting it should resolve the issue.

Best,

Dave

[Julie_N0304]

I have been having the same issue! It makes it very difficult to complete a project. Worse is paying for not being able to complete projects.  Nothing works to fix it. 

[Tarun Saini]

Hi 

@Julie_N0304

,

We're sorry to hear about this. Could you please share your project URL with us with edit access via private message to investigate further?

Regards,

Tarun

[Abhi.G @ ADBE]

Hi @Julie_N0304 

I checked your logs and they hint at a disk storage issue. I believe you are using Chrome; could your try freeing up space by navigating to chrome://settings/clearBrowserData (and selecting a large enough time range)?

Hope this helps

Abhi G

[Indre28536758yll7]

It also does not work for me for the last few months, i don´t have the latest IOS. 

[Indre28536758yll7]

Thank you very much for reverting back regarding this problem. It really
affects my work. My iOs is 11.3.1.
I am also attaching the screenshot of what happens when i try to use any
picture either from library of try to upload.

I hope it is possible to solve this problem soon.

Thank you very much!

[Amitej S]

Hey @Indre28536758yll7, Thanks for sharing the details; I suggest you update the iOS device to the latest version to get a seamless Adobe Express experience. Please refer to Adobe Express Mobile: Important updates & device requirement changes.

Also, the screenshot you mentioned seems to have not been uploaded or may be missing due to technical issues. Can you retry sharing it?

[Indre28536758yll7]

[Indre28536758yll7]

I am using the adobe express on computer, not on the phone.

[Abhi.G @ ADBE]

@Indre28536758yll7 

Based on the screenshot you shared and the fact that you are using a desktop, not mobile, I've moved your message to a more related thread. Please check if https://community.adobe.com/t5/adobe-express-bugs/every-time-i-upload-there-is-a-red-triangle/idc-p/... helps.

Thanks

Abhi G

[Indre28536758yll7]

Hi Abhi.G @ ADBE I did as you suggested and cleared chrome and it is uploading images! Thank you so much!!

[Rachel28498128f8z0]

Work around if clearing cache doesn't work - you can upload to your uploads folder in Creative Cloud and then it will show up as a photo you can use in your "your stuff" folders.