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Every time i upload there is a red triangle

Community Beginner ,
Jan 15, 2025 Jan 15, 2025

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I have tried so many times to solve this issue but every time i upload something i get a red triangle. For a product this good, this is a simple and annoying glitch. Im going back to canva because it takes me 5 times the time to do the same here. 

 

Screenshot 2025-01-16 074830.png

Bug Unresolved
TOPICS
Desktop Web , Image Editor , Subscription

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4 Comments
Adobe Employee ,
Jan 17, 2025 Jan 17, 2025

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Hi 

@Sim_K9946

,

Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

 

Let us know how it goes.

 

Regards,

Tarun

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New Here ,
Feb 10, 2025 Feb 10, 2025

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I have been having the same issue! It makes it very difficult to complete a project. Worse is paying for not being able to complete projects.  Nothing works to fix it. 

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Adobe Employee ,
Feb 10, 2025 Feb 10, 2025

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Hi 

@Julie_N0304

,

 

We're sorry to hear about this. Could you please share your project URL with us with edit access via private message to investigate further?

 

Regards,

Tarun

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Adobe Employee ,
Feb 10, 2025 Feb 10, 2025

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Hi @Julie_N0304 

 

I checked your logs and they hint at a disk storage issue. I believe you are using Chrome; could your try freeing up space by navigating to chrome://settings/clearBrowserData (and selecting a large enough time range)?

 

Hope this helps

Abhi G

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