Missing images from pdf download in Adobe Express

[ginam84532222]

I can't figure out why some of my images are not visible when I download my presentation from Adobe Express? It downloads fine as a video and png. But I need it in pdf format. They are my own images, not licensed stock. How can I fix this?

[Lyn_D]

Hi ginam84532222,

Thank you for your patience, and I'm sorry you're having trouble.

Our engineering team has fixed some bugs since this was reported.

Can you share if this is resolved for you?

I'm here to help and looking forward to hearing from you.

^Lyn

[JUERGEN35399539jjsh]

Hello, i have the same issue.
Still can't download the PDF File with my photos in it.

BR

[Tarun Saini]

Hi 

@JUERGEN35399539jjsh

,

We're sorry to hear about this. To proceed further, could you please answer some of the questions below-

1. Can you provide more details about the images that are not visible when you download the PDF from Adobe Express?  What is the format of these images?
   
   
2. Have you encountered any error messages or notifications while downloading the PDF format? Understanding any error messages can help pinpoint the issue.
   
   
3. Are the missing images visible within the Adobe Express platform before downloading the PDF?

Try downloading the PDF format using different browsers, and let us know if that helps.

Regards,

Tarun

[JUERGEN35399539jjsh]

Good Morning,

The image format is .jpg

There are no errors while downloading

I di download an template and modified it, can’t find the original anymore.. Then I tried to replace the existing photo with an .jpg stored on my PC.

All seemed fine until I tried to download it to an .PDF

Later i completely deleted it and tried adding a new Picture and it did work.


BR

Jürgen

[Lyn_D]

Hallo @JUERGEN35399539jjsh,

Thank you for confirming it started working.

Please feel free to reach out again should you require further help.

^Lyn

[default365534895zuojd]

I am having the same issue. 

I have uploaded jpeg drawings and wanted to create a portolio to so say and multiple drawings on each page.  Now, none of the images are loading to view, edit or download.  It doesn't matter if it try to download as a png, jpeg or pdf.  Pages are blank.

[David__B]

Hi @default365534895zuojd

Did you get this to work eventually?

Thanks,
Dave

[John24472726qybf]

December 2024 and it's still doing this. I thought they were fixing this bug. 

[atlantisnet_com]

April 2025 - Still having the same issue. They are personal photos.

[Tarun Saini]

Hi 

@atlantisnet_com

,

Welcome to the community! We're sorry to hear about this. Could you please let us know which file format you're trying to download? Did you use images from your local drive, or are these images used from the Adobe Express app? Is this happening with all files?

 Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know how it goes.

Regards,

Tarun

[Zesty_soul1867]

I am having the same issue (April 15 2025).  I have swapped the offending images from png to jpg, and have swapped the Adobe-provided photos to no avail.  I have cleared cache, cookies, and images from the browsing data, logged out and logged back in.  I still have 3 of the 6 impages in my project either not showing up at all or they are getting aligned out of position.  It is only happening with the pdf download, not the jpg download.

[Abhi.G @ ADBE]

Hi @Zesty_soul1867 

Sorry to hear you are running into this issue.
Please send me a DM so we can set up file sharing.

We'll need your Express file to investigate.

Thanks

Abhi G

[MWW22]

I'm having the same issue and I am using Adobe images & icons/drawings. Need to download in pdf format

[Abhi.G @ ADBE]

Hi @MWW22 

Please send me a DM so we can set up file sharing.

We'll need your Express file to investigate.

Thanks

Abhi G