[Mobile] Old files missing

[default36851085x9lx9l]

I have a deadline and all my old artwork disappeared

[default36345844fdca87]

I've used adobe express for the last 2 years.. all of my saved projects are gone

[Erika30380182angv]

Hi @default36345844fdca87  I'm so sorry to hear that you are having this experience. Let me try to assist in any way I can. Can you confirm that you are on desktop and if you also happen to use Mobile, as well? Please screenshot or record the file manager system so that I can help troubleshoot. 

[default36843983tbtbtb]

Desde que se cambió a la versión nueva hay muchos de mis proyectos que ya no aparecen

[Forrest34149827yc9l]

Lost all my files none of them transferred with the new update

[default36849027a61wsn]

Migrei para a nova versão IA e perdir todos meus arquivos Gostaria de saber se tem algum jeito para restaurar tudo. Pois preciso dos arquivos por de mais.

[alfieb18570520]

I have lost my most recent files since the update. Please advise!!

[default36849312pnmkih]

Not all my files have migrated onto the new version they have disappeared !!!

[FELIX368504064tfy]

don't show my files

[@DaBruOficial]

Some of my creations here are missing…

[default36851085x9lx9l]

I need my Templates

[slfivehunnet]

My files didnt migrate over feom the previous version of Adobe Express and I need help getting them back asap. What can I do?

[default36853510kv5gr1]

Ik heb de nieuwe update van adobe express en nu kreeg ik de vraag of ik mijn files over wou zetten, dit heb ik gedaan alleen nu ben ik meer als de helft van mijn files kwijt. Nou zijn dit erg belangrijke bestanden voor mij aangezien dit mijn ontwerpen zijn voor mijn volgende collectie van mijn merk. Kunnen jullie mij hier veder mee helpen??

[default36853510kv5gr1]

Same problem here, not all the files transported after the update but this are some very important files. If someone now anything please let me know

[default368541861wrmhc]

My old edits did not all transfer over

[Scvvby363075036xe1]

Hello where are my projects????? I lost all the ones I was working on

[Amitej S]

Hi all, while we are investigating this issue! 

Can you please confirm if

1. if you used the new Express app and chose to update it.
2. if you are missing files in the new Express app, or if you have the old Adobe Express app on a different device/tablet and files are missing there.
3. All files or some files are missing.
4. if there are files in the old Adobe Express desktop Organizer (https://express.adobe.com/sp/projects), or, are the missing files there?  Or does it is automatically redirected to https://new.express.adobe.com/
5. If the missing files are present in the new express desktop organizer https://new.express.adobe.com/your-stuff/files
6. there are missing files found on https://assets.adobe.com/
   
   Getting this info will help us investigate and provide a fix sooner.  

[Michal Z.]

Hi! 

Trying to understand more about your situation so that we can help. Can you provide a screenshot of where you are looking for your files? We are trying to understand if you've updated the mobile app and selected the option to migrate your files over?

Prior to migrating files, the new Adobe Express mobile app would look like the image below with a callout at the top to migrate your files or go back to the previous verison of the app. This was done so that you can choose the right time to move your stuff - in case you had work you are wanting to wrap up prior to moving over. 

[default36858719plhda6]

Dopo l'upgrade i miei progetti sono spariti. Dice di cliccare su un banner ma non c'è nessun banner dove cliccare

[avid_precision00694]

Hi @default36858719plhda6!

Sorry to hear you are running into the issue. Could you please provide the following details

• Are you not seeing projects represented that were created prior to the update?
• Have you taken action to begin migrating your files to our updated experience?
• Do you see any specific dialog within 'Your stuff' detailing the steps needed to access your files?

If possible, please share a screenshot or recording to best help our team address

Thanks

Rason I 

[default368598914l1izg]

My files were deleted due to this update

[Mary Y.]

Hi @default368598914l1izg - I'm so sorry you're experiencing friction in this process. As part of the update, our team purposefully ensured there would be no deletion activity on any files. Could I please direct you to this help article which explains how users go through the update process "from the old to new" version of Adobe Express on the mobile apps? There is a step where you have to click "CONFIRM" and then, you're on the new version with all your files in one place: https://helpx.adobe.com/express/using/new-express-mobile.html#basics

[default36862627xvxz13]

When I updated to the new app all of my files except for a few were no longer there.

[Sheena5F8D]

Since the app update I lost all my work 

[default36862874uap5kz]

Depois que atualizou meu aplicativo sumiu uma pasta com mais de 15 designer, preciso urgente

[default368652096zskd6]

i lost all my old files when it said i wouldn’t with the update