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Old files won't download

New Here ,
Oct 18, 2023 Oct 18, 2023

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While I understand that old files are no longer editable, the function to download these files is not working at all. 1. I click on the file and am told that it can't be accessed but can be downloaded. 2. I click to download and am told this will happen in the background and I'll be alerted when done. 3. It never downloads (24 hours +)
Bug Unresolved
TOPICS
Performance , Video

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2 Comments
New Here ,
Nov 13, 2023 Nov 13, 2023

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I'm having the same problem!! It's an old Spark video and I can't get it to download to even see it...

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Adobe Employee ,
Nov 13, 2023 Nov 13, 2023

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Hi @default32999856zoc1qf@Liz3351061314f4 

 

Could you send me your adobe ids (emails that you sign in with) so we can inspect the logs associated with your accounts?

Feel free to DM me if you prefer. Please include a reference to this post (https://community.adobe.com/t5/adobe-express-bugs/old-files-won-t-download/idi-p/14166936) with your DM.

 

Thanks

Abhi G

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