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"Internal Server Error" in Animate Characters

Community Beginner ,
Sep 17, 2024 Sep 17, 2024

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I have been trying to make short, animated videos from voice files using the "Animate Characters" feature but keep receiving the error message: "We were unable to contact our service. Please try again later. (Error code: INTERNAL_SERVER_ERROR)."

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correct answers 1 Correct answer

Adobe Employee , Sep 24, 2024 Sep 24, 2024

Update: we've deployed a few fixes aimed at improving the stability of this feature. Could you please try now and let us know if you are noticing any improvements on your end?

 

Thanks

Abhi G

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52 Comments
New Here ,
Sep 17, 2024 Sep 17, 2024

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Same thing is happening to me, did you find a solution?

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New Here ,
Sep 17, 2024 Sep 17, 2024

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Hello, the same problem for me ... i try to use a sound.mp3 and doesnt work .. 
After 2 min to wait this message : Internal Server Error.
And nothing after that .. Please help me 

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New Here ,
Sep 17, 2024 Sep 17, 2024

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Hi, I have the same probleme on Chrome and Explorer

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New Here ,
Sep 17, 2024 Sep 17, 2024

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I have the same problem 

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New Here ,
Sep 17, 2024 Sep 17, 2024

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I can't use Animate from characters I either get "INTERNAL_SERVER_ERROR" or it's stuck on "Waiting in the queue"

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Community Beginner ,
Sep 17, 2024 Sep 17, 2024

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Ao animar personagens, esta aparecendo a mensagem "erro interno" (anexo) depois de um longo tempo com status "na fila" e depois não conclui a operação. Time de suporte, podem nos ajudar com isso? Vi que várias pessoas estão reportando o mesmo erro. Obrigada!

 

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New Here ,
Sep 17, 2024 Sep 17, 2024

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I'm trying to use the Animate Your Voice feature but I keep getting a message that says "Internal Server Error" after I record and the video is being processed. Any ideas why this is happening?

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Adobe Employee ,
Sep 17, 2024 Sep 17, 2024

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Hi,

 

Thanks for reporting this issue. We are actively investigating. In the meantime, we have temporarily turned this feature off.

Thanks for your patience.

 

Abhi G

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Community Beginner ,
Sep 17, 2024 Sep 17, 2024

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Oi, muito obrigada pelo suporte! A função voltou por um período e agora esta dando um outro erro.

beijo__0-1726618177076.png

 

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New Here ,
Sep 18, 2024 Sep 18, 2024

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Hi 

I have a difficultues to uploading the vedio.  Please find the attached error messge.

freespirit_1558_1-1726653185559.png

Many Thanks 

 

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Community Beginner ,
Sep 18, 2024 Sep 18, 2024

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What do you mean by having turned the feature off? Adobe Express still has this on:

express.jpg

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Adobe Employee ,
Sep 18, 2024 Sep 18, 2024

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Hi @HA_GU 

 

The feature was disabled temporarily, but has now been re-enabled. We are are continuing to investigate lingering failures. Are you still experiencing them?

 

Thanks,

Abhi G

 

 

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New Here ,
Sep 18, 2024 Sep 18, 2024

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Yes, still experiencing the same failure. I just tried to create a recording and go tthis message: Screenshot 2024-09-18 9.17.01 AM.png

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New Here ,
Sep 18, 2024 Sep 18, 2024

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Got the same issue, i hope they fix it asap please!! 

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Community Beginner ,
Sep 18, 2024 Sep 18, 2024

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Hi


Thanks for the reply. Yep, I still keep getting the same error message. ☹

 

server error.jpg

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New Here ,
Sep 18, 2024 Sep 18, 2024

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Captura de tela 2024-09-18 125521.pngI'm having the same problem here

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New Here ,
Sep 18, 2024 Sep 18, 2024

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Any estimated time to get it recovered?

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New Here ,
Sep 18, 2024 Sep 18, 2024

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Estoy Generando videos y el programa no funciona al generar el MP4 

social_video0420_0-1726676862678.jpeg

 

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New Here ,
Sep 18, 2024 Sep 18, 2024

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Olha, eu consegui usando a minha voz mesmo, aí eu usei um programa de edição pra usar a voz gerada por IA. De qualquer forma é um pouco mais trabalhoso e espero que resolvam.

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New Here ,
Sep 18, 2024 Sep 18, 2024

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qual a previsão para que funcione no Animate Characters?

Estou trabalhando em alguns projetos e hoje foi um dia perdido

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New Here ,
Sep 18, 2024 Sep 18, 2024

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Yes, still experiencing the same failure.

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Adobe Employee ,
Sep 18, 2024 Sep 18, 2024

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For folks who are still running into this issue, I just wanted to note that engineers are continuing their investigation, but I am not aware of an exact ETA. Thanks for your patience.

 

Abhi G

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New Here ,
Sep 19, 2024 Sep 19, 2024

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I am still getting this issue. What's the update on the resolution? If not resolved, then what's the ETA? I guess a company like Adobe can at least give an ETA for a fix.

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Community Beginner ,
Sep 19, 2024 Sep 19, 2024

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@didroid 

 

I was able to generate one clip but got the error message again when generating a second one. 😞

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New Here ,
Sep 19, 2024 Sep 19, 2024

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Hi , 

I have the same problem 

freespirit_1558_0-1726736561429.png

 

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