"We're working on your file"

Hi @roni_7407 

Please DM me so we can set up file-sharing. That way, I can help identify the problematic assets.

Abhi G

Any updates? This issue is really time consuming. If there are issues pasting an image, the UI needs to alert me right then. I have no idea which image is causing the problem. This is amateur hour for an GRAPHIC EDITING SOFTWARE.

I also work for a dealership and am having this exact same problem with copy and pasting images from our OEM inventory stock photos available for use.

Really having a hard time staying with this platform if something this simple cannot be fixed. There's no rhyme or reason as to when it wants to work. 

Hi @Triston_Mire0721 

There were some recent changes to copy+paste from external sources, which may explain why the issue is happening now. The team is aware and is working on a fix.

Were you able to try the other workaround ("duplicating the file")? 

Also, if you are ok with sharing your file with me for further investigation, please send me a direct message (https://community.adobe.com/t5/user/viewprofilepage/user-id/11927426)

Thanks

Abhi G

Forgot to add, I used the incognito browser tip, and it worked once, and then never again. I would have to reopen Express each time in an incognito browser? Doing this would elimate the ability to use both the desktop and mobile app; this seems like its putting a bandaid on the issue instead of actually fixing it. 

Yes I normally copy/paste the images being used (dealership inventory feed), but any reason as to why this has just started happening? I normally have multiple pages per file running... is there maybe an unspported image somewhere in my file, but not that particular page? 

Hi @Triston_Mire0721 

Sorry to hear you are running into this issue. Based on your logs, this appears to be because of some image types that Express does not support, but might have slipped into your file via copy/paste. Does that ring a bell?

I assume that you see a "Leaving so soon?" message when you navigate away from the file (e.g. by clicking the Express logo). If so, here are some things to check:

- Open the file in another browser or in incognito/private mode

- Duplicate the file

Please let me know if you are able to download using these workarounds.

Thanks

Abhi G