Participant

Unable to download due to paid content, full premium services

Forum|Forum|3 years ago
September 6, 2023
4 replies
223 views

I have an account through my employer which has access to all premium services. When I try to download files using their branding colors/fonts, however, I get an error saying I can't download if there is paid content.

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A

Abhi.G @ ADBE

Adobe Employee

Hi @Jacob32118923xv4i

When you sign in with your adobe id, do you get multiple options under "Select an account" For example:

If so, could you try making sure you are using the right option?

Thanks

Abhi G

J

Jacob32118923xv4i

Participant

Hey Abhi!

https://community.adobe.com/t5/adobe-express-bugs/unable-to-download-due-to-paid-content-full-premiu...

My email is jeb0185@auburn.edu

A

Abhi.G @ ADBE

Adobe Employee

Hi,

Sorry to hear you are running this issue. Please DM me your adobe id (email that you sign in with). Please include this link (https://community.adobe.com/t5/adobe-express-bugs/unable-to-download-due-to-paid-content-full-premium-services/idi-p/14065779) with your message.

Thanks

Abhi G

J

Jacob32118923xv4i

Participant

Here's a photo showing that I have full premium access.

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