Unsupported browser

[Giovanni31706995bksc]

Hi, adobe express, unsupported browser, what to do

[thejanebradbury]

Firefox is not currently supported, if that's the browser you are trying. If it's one of the supported browsers (Edge, Chrome or Safari) then try clearing cookies and cache to see if that solves the problem. 

[VR Photography]

Neither fixed my issue, i dont believe it to be with the browser as the same browser on another pc same version is fine, i suspect graphics drivers

[Amitej S]

Hi, Try using Chrome, Safari, or Edge browser. If you're already on any of those and are still getting errors while accessing https://new.express.adobe.com/, try clearing the cache/cookies to check if that makes any difference. Also, ensure you use the official builts of the browser with enabled JavaScript.

[VR Photography]

Yep, already done this
No difference

[Abhi.G]

Another couple of things to confim
- hardware acceleration is enabled. You can find resources on this via an internet search; here's one example: https://help.scoot.app/how-do-i-enable-my-browsers-hardware-acceleration
- Navigate to https://webglreport.com/?v=2 and confirm that it shows as green (✓ This browser supports WebGL 2)

- WebAssembly is supported: check https://wasm.joway.io/

[Abhi.G]

Adeline31764563cl0k,

I'm following up on your comment (https://community.adobe.com/t5/adobe-express-bugs/cant-open-old-files-in-new-version-of-adobe-expres...) on this more relevant post. I realize that these steps are not meant to "fix" the unsupported browser issue, but help us diagnose what could be going wrong. Could you confirm that all of these checks are passing for you?

• hardware acceleration is enabled. You can find resources on this via an internet search; here's one example: https://help.scoot.app/how-do-i-enable-my-browsers-hardware-acceleration
• Navigate to https://webglreport.com/?v=2 and confirm that it shows as green (✓ This browser supports WebGL 2)
• WebAssembly is supported: check https://wasm.joway.io/

Abhi G

[Brithany31799630v65e]

I have the same issue, try all the previus steps and they were all correct, still can not access the page 

[Abhi.G]

@Brithany31799630v65e which browser(s) did you try? Could you please share a screenshot? Are you specifically seeing the "Unsupported browser" message other users on this post reported, or something else?

Thanks,

Abhi G

[mi.g]

@Brithany31799630v65e Can you please take a screenshot of the result you get when accessing https://webglreport.com/?v=2. Context name is of most interest to us.

[Daniel31732386cy8v]

Seeing this message. It's interesting as I'm using Chrome (with the most recent update) and there are no extensions added, no incognito or VPNs either. It worked fine until last Thursday. Tried clearing cache & cookies to no avail. 

[Abhi.G]

@Daniel31732386cy8v 

Could you please perform the three checks listed here: https://community.adobe.com/t5/adobe-express-bugs/unsupported-browser/idc-p/14020608#M737?

Thanks

Abhi G

[Samuel31806569wwco]

I have the same problem. Everything was working fine until last tuesday. Been using express last 3 years, same PC

[Daniel31732386cy8v]

All have been performed and we're still seeing the unsupported browser error. 

[Abhi.G]

Hi @Daniel31732386cy8v 

Thanks for your response. Could you please try one more thing in Chrome

• Navigate to new.express.adobe.com
• Open the browser developer tools by using the following keyboard shortcuts
  • Mac: Cmd + Option + I 
  • Windows: Ctrl + Shift + I 
• Select the Console tab if its not already selected 
• Type BrowserSupport in the Filter bar
• Refresh the page

Check if your logs look similar to mine:

Thanks,

Abhi G

[Meredith30089685iwt8]

Same issue for me as well and it was working fine until the new adobe express was launched.  I get the unsupported browser message on up to date Chrome (Version 116.0.5845.97). I also tried to access it via Microsoft Edge and I get the same unsupported browser error. Both accessed adobe express fine about 7/8 days ago

-Cleared Cache & Cookies, restarted computer

-Checked to see if Java was enabled (it is)

-Browser supports WebGl (has green check mark) and WebGL2 tab says "× This browser supports WebGL 2, but it is disabled or unavailable." 

-Browser supports webassembly

-Hardware acceleration enabled

-I checked browser support under the developer tools on the new.express.adobe.com and I get:

[BrowserSupport] Wasm supported
23793.b5f4fd514b2f15aa9d44.js:1 [BrowserSupport] WebGL2 not supported
23793.b5f4fd514b2f15aa9d44.js:1 [BrowserSupport] Structured clone supported
23793.b5f4fd514b2f15aa9d44.js:1 [BrowserSupport] Not supported.

I also checked old tutorials for google chrome on how to enable WebGL2 by searching for it under chrome://flags and nothing comes up. I was only able to enable WebGL, but not specifically WebGL2.

[Abhi.G]

@Meredith30089685iwt8 thanks for sharing your report. RE: WebGL2, let me ask around.

Abhi G

[Samuel31806569wwco]

I'm thinking new express doesn't support Windows 10 and/or old graphic cards  

[suraj31809549dvu4]

@Meredith30089685iwt8 
On chrome can you please try this thing once:
on address bar type below and hit enter: 
chrome://flags/#ignore-gpu-blocklist
From dropdown select "Enable" and relaunch browser.

try to open site again.

[Meredith30089685iwt8]

I enabled the Software Override and relaunched but unfortuately still get the unsupported browser page when attempting to access adobe express.

[suraj31809549dvu4]

@Meredith30089685iwt8 I was facing same issue on chrome on win machine. Itried below and it started working
1. Quit chrome browser 

2. In windows machine open "Command Prompt" type cmd in startup menu

3. Run below commnd and it will launch chrome:

start chrome --use-angle=gl

4. Once chrome launched open https://new.express.adobe.com/

[CARLOSMARIN]

Muchas gracias con esto funcionó de nuevo

[tjburbank]

Just spoke with Adobe Express Technical Support group and they admitted that there is an issue since they took Adobe Express New Version out of beta when it redirects from express.adobe.com to new.express.adobe.com it reports unsupported browser.   They said engineers are working on it, but no ETA on repair. This is crazy to me they have let this go on this long.

I would recommend everyone with Creative Cloud account call support and complain so they get this resolved sooner.  (800) 833-6687 and follow options to Adobe Express.

[Meredith30089685iwt8]

You're an absolute lifesaver. Using chrome --use-angle=gl in the command prompt worked perfectly. Can't thank you enough!

[suraj31809549dvu4]

@Meredith30089685iwt8 
Also i think issue is with hardware accelaration. One user said if you disable it then also it will start works. So in that case you don't have to launch chrome from command prompt (for me it worked)
try this too once.

Quit chrome if already through command prompt and relaunch it

On Google Chrome:

Settings --> System --> Disable hardware accelaration.
relaunch and open site

[suraj31809549dvu4]

Please check:
https://community.adobe.com/t5/adobe-express-discussions/unsupported-browswer-ae-beta/td-p/13889824