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Participant
September 5, 2023

Video project won't download

  • September 5, 2023
  • 13 replies
  • 1090 views
My project won't download. It says error and download failed, try again. I have tried everything. turned it off turned it on, tried a different browser, everything. can i send you the details and you try and upload it.

13 replies

Another-Phil
Inspiring
September 11, 2023

Hi @Veronica31750671ront - I'm very sorry to hear that downloading is still not working for you. Do you mind sharing a screenshot or screen recording? I'll need more information about your project in order to troubleshoot.

 

- Phil

Participant
September 9, 2023
you sent me the below message .It still is not working. Obviously this is an ongoing issue having read reviews form months and months agao with the same issue. I;m going to look at cancelling my subscription because this is useless spending hours creating something and then being unable to download it. Adobe Support Community Another-Phil (Adobe Employee) mentioned you in a post! Join the conversation below: ________________________________________ [Adobe Express Bugs] Re: Video project won't download Hi @Veronica31750671ront - There was a recent issue with the download service which has ben resolved. Do you mind attempting to download your assets once more? Please let me know if the download is not successful and I will direct message you for details to troubleshoot. We're very sorry for the inconveniences. - Phil Reply | Upvote
Another-Phil
Inspiring
September 8, 2023

Hi @Veronica31750671ront - There was a recent issue with the download service which has ben resolved. Do you mind attempting to download your assets once more? Please let me know if the download is not successful and I will direct message you for details to troubleshoot.

 

We're very sorry for the inconveniences.

 

- Phil