We're working on your file you will be able to download it soon error in Adobe Express

[Jazmin35631482au90]

I am constantly having the same issue. Were you able to fix it? 

[default3651499770unha]

Whenever I upload a video from my computer and edit the video then I get an issue to download the same file. I have screenshot the message I get when that happens.

[default36582142uspmjh]

I made a simple i layer IG post and it says "we are working on your picture, you can download it soon" - and I never can download it. I have a time crunch so I'm going back to Canva

[tiea32889472571z]

"We are working on your file, you'll be able to download soon" Never downloads

[susanm63470837]

For some reason I can't download my business card design

[Grishmaraj25]

cant be download my project due to app error

[mandarcus1129]

Been sitting like this for hours...

[ahmed37086943rqxs]

bonjour, j ai le même problème:  "nous travaillons sur votre fichier" 

J'utilise un pc scolaire

[default3708933181uoha]

When a video is created, saved and ready to be downloaded - a message 'we are working on your video' pops up - I have left the computer to render for 1.5 hours and it doesn't allow me to download. The video is saved in 'your stuff' but does not open from there when the page is left.

[Robin25355378n4v8]

Over the last month, more and more often I get this message, that you are working on my file and I will be able to download it soon. I thought it was due to video files (I've been working on quiet a few reels here), but today it was just a collage with text. I am running on Chrome (I do this JUST for Adobe Express as it is not my preferred browser). Any insights on the lag time? It is super messing up my work flow.

[Noeisbray]

sorry i cant help, also same issue.

[Abhi.G @ ADBE]

Hi folks,

Sorry to hear you are running into this issue. There are a couple of different root causes/variations I've seen of this symptom.

1. In the least severe variation, this symptom is short-lived. Waiting long enough, or reloading the browser tab fixes the issue.
2. In another varation, an asset you had added failed to upload or is still uploading. There should be a red warning sign / orange icon on that asset on the page. In that case, you can try to re-add that asset (delete and re-add, or replace with the same source)
3. In the most severe (but rare) variation, for some reason, auto-save has stopped working. If you attempt to navigate away or reload the browser tab, you get the "Leaving so soon?" dialog

Based on my logs, some of you are running into #2. Here are the problematic assets:
@Noeisbray: a video file named something like "pre [...] play..mp4"
@Robin25355378n4v8: videos file named something like "20 [...] 34224.mp4" and "20 [...] 3249.mp4"

Hope this helps identify the assets to re-add.

@Jazmin35631482au90, @ahmed37086943rqxs: I didn't see similar logs for you. If you are still stuck, please let me know. 

Thanks,

Abhi G

[Noeisbray]

What if my logo is orange?

[Noeisbray]

and when i unpause its not there anymore. I get the same message as robin tho 

[Noeisbray]

Your app has tons of bugs but this one is about the loading screen bug. My video wont pop up. and i keep having to restart my video due to errors on your website like the "We're working on your file you will be able to download it soon" one. pretty much I cant see my video anymore. Even if I was to restart it and re-edit i would get the orange logo on the top left and it prevents me from downloading my video. I really need to do this soon.

[Abhi.G @ ADBE]

@Noeisbray 

Orange icon suggests it's still uploading, but if it's been a long time, I'd consider re-adding. Are these particularly large videos?

Thanks

Abhi G

[Robin25355378n4v8]

Thank you Abdi.G  I did have the problem with assets not loading (#2 on your list).  That gives me the red triangle and exclamation point in the corner to alert me.    However, the problem continued with photo assets.  I did reload and have it work, but of course I get that "Leaving so soon" message, which alerts me to the fact that I could lose my changes (#3).  When I have spent a good deal of time on something, this causes me to wait to reload out of fear that I will lose all my progress.  If I run into the #3 problem again, I will let you know.  Thank you!

[Noeisbray]

Yes sir, about an hour worth of footage. the whole idea of the app purpose for me is to make shorter videos. My video is 30gbs and when i readd it i gotta go through the whole uploading process again. 

[Neelamk]

HI @Noeisbray ,

Here are a few other things to test that might help:

• Try downloading from different browsers -  Chrome, Firefox, Safari, Edge, etc.
• Test in incognito or privacy mode. Here are instructions for Chrome https://support.google.com/chrome/answer/95464

Hope that helps,

Thank you,

Neelam

[default36340299d6zrkd]

It's always "working on file" but never finishes

[default37267283d6ztmf]

My file won't share or download when I try to download it to my files, it's been like this since Monday

[Venecia372755274byk]

It continues to say working on file to download. Its been 2 days and still cant download.

[Kenneth36064839g61v]

Impossible to create an edited video. Everything on the app or website looks great but when I go to download I get a were working on your file. You'll be able to download soon. No time on when or loading bar just nothing. Hours have gone by still same message. I can't believe I have paid for this at all. I will be searching for another service for editing. Why if I have the app on my computer does my file need to go to adobe to come back to me. SCAM.

[default378036747xnd4u]

it shows a message that the app is preparing the file... but I'm waiting for more than 30 minutes... and it doesn´t work. it's the first time I experience this kind of issue. today, somebody is waiting to print the files...

[Jenny37892388rts1]

Fehlermeldung: "Wir arbeiten an deiner Datei. Du kannst Sie bald herunterladen."

[Tony383911195gji]

Hello, 

I note this has been an error message for many people however the only answers appear to be "I will send you a DM to fix" from adobe staff so can someone from adobe please appear to do this. 

Many thanks, 

Tony