We have an Adobe creative suite plan enterprise account, when trying to get Adobe Express app, it gave an "access denied" error message saying "you do not have access to this service, contact your IT adminitrator to gain access, or sign in with an Adobe ID".
What a bad experience! even if using a free account people should be able to get it for a trial, not to mention we have a creative suite plan.
any solution?
it might be the issue created by the migration from old license management platfrom ( if there was such a platform, or Retail licensing model) to Enterprise platform. the result is some services are not enabled by default when an all-apps plan profile created. so we remove the existing user profile, created a new product group and then added the license and user to it. so this case won't be a common one.
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