Adobe Express Cloud Issues

Report · Aug 04, 2025

I have been trying to finish my Adobe Webpage but it doesn't seem to be saving my work. It will save some, but not all. I have redone it now 5 times and I'm getting ticked off. I have a cloud icon with white "refreshing" fixed arrows on it. I assume it's got the arrows on there because it is SLOWLY uploading my work to the cloud? I'm afraid to shut my computer down because I don't know if it will upload my webpage to the cloud and save my work. Anyone have this happen to them? This is a first for me - using it since May and haven't had many problems. No problems uploading it to the cloud before, that I know of anyway. I don't know how else to save my work. If I close Express, will it continue to load my project or will it lose most of my project for the 5th time? Getting annoyed and frustrated!

Report · Aug 04, 2025

Hi @CarolinaTexan, Welcome to our Adobe Express community!

That definitely sounds frustrating. The spinning cloud icon with the arrows usually means Adobe Express is still trying to sync your changes to the cloud. If it's stuck like that for too long, it could be due to a slow or unstable internet connection or a temporary issue on our end.

Can you confirm if the internet connection is stable and not connected to a VPN or has an active firewall? You may also want to try opening Adobe Express in a different browser (like Chrome or Firefox) or its private/incognito browsing mode to see if it behaves differently.

Please share your observations, we are here to help!

Best!

Report · Aug 04, 2025

Hi, Amitej

I have been using Chrome. However, this past week when I started the
project (4 times) we had several power outages and internet interruptions.
I do have a VPN both at home, and at work. I can turn my personal VPN off
temporarily. Please let me know if I can close out of Adobe Express and
still have the program not revert back to the start of my project without
my recent additions? I'm afraid of losing all my work thus far, again. Like
I stated previously, this is the 5th time I've had to start almost from
scratch.

Just to be clear, it's not a cloud icon with actual moving, spinning arrows
icon on top of it - just the - I don't know how to describe it - two
circular arrows following each other?? There is no movement, it's just what
I took from the icon. (see (bad) picture, attached.)

Thank you for responding so quickly. I truly appreciate it!

Report · Aug 05, 2025

Hi @CarolinaTexan,

Hi, sorry for the trouble with saving in Adobe Express.

The cloud icon with circular arrows means syncing is in progress. If it’s stuck, unstable internet or VPN might be causing delays.

To avoid losing work, don’t close the app or browser until syncing completes. Try disabling your VPN, switching to a different browser, or using incognito/private mode.

Avoid clearing your cache right now, as it may risk data loss.

If the problem continues, please share your Chrome version, OS, and, if possible, screenshots or a screen recording of the issue.

Thanks for your patience!

^MM

Report · Aug 05, 2025

How do I change my browser without closing down the program? I tried
taking some of the photos out, wondering if it was too big a file (close to
the same as last month), but I don't think that helped. I was on my VPN for
the past projects I've made, with no problems. However, I am on my personal
VPN AND we have one at the hospital I work in. I'm in limbo now - can't
close it out or it says I'll lose my files.

I'm Windows 11, Chrome version Chrome is up to date
Version 138.0.7204.184 (Official Build) (64-bit)

Report · Aug 05, 2025

Hi @CarolinaTexan,

I've shared your case with our engineering team for further investigation and will get back to you as soon as i have an update.

Thank you very much for your patience and understanding.

^MM

Report · Aug 05, 2025

Thank you, Mahmoud!

Report · Aug 12, 2025

I never got a written resolution after it was sent to the engineers for investigation. However, I started over on my desktop and everything went through smoothly, and it seems the issue is resolved. I guess I will always work up my newsletter on my desktop - hopefully that will be the ultimate solution! Thanks, though.

Report · Aug 12, 2025

Hey @CarolinaTexan, I'm Glad you figured it out and it worked out fine. Also, apologies for the delayed response. I want to inform you that Adobe Express (mobile app/webapp) is an online application requiring stable internet connectivity to work. As you make any changes within a project, the changes get saved in real time over the cloud. So, you need not worry about losing any of your work if the internet connectivity remains uninterrupted.

Also, we usually suggest not working on Adobe Express through VPNs because sometimes they interrupt app features and services, causing hindrance and unusual errors. This also goes for browser extensions and plugins.

In your case, as it's working fine, you may continue working through it, but if you face some issues in the future, you can try once after disabling the VPN to see if that works.

We'll be here to help, though!

Best!

Report · Aug 12, 2025

Thank you. We did have quite a few interruptions, but not all my work was
saved, which was the frustrating thing. We've been having a ton of
rain/storms, etc. so I know to work on it on a bright, sunny day! Thank
you so much for responding!