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Adobe Express crashing

New Here ,
Nov 06, 2024 Nov 06, 2024

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Why does Adobe Express continually crash my web browsers? Near as I can tell, everything is up to date but Express loves to crash, usually when trying to edit text.

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Desktop Web , Performance

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Adobe Employee ,
Nov 06, 2024 Nov 06, 2024

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Hi 

@GHQ23502908

 

We're sorry to hear about this. Could you please let us know when exactly does the app crash? Do you get any error messages?  Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try using the incognito mode to see if that works. 

 

Also, try clearing the browser's cache and cookies and try again. For more information check this link-  https://adobe.ly/4hDBDEs

 

Regards,

Tarun

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New Here ,
Nov 07, 2024 Nov 07, 2024

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Hi Tarun,

I do not get an error message. When using Adobe Express, oftentimes I will be working on formatting a document and it shuts down all my web browsers. I have used chrome and edge and have the same issue. I have not used safari as I am not using a iOS based system.

Thank you,

Garth Hoxsie-Quinn
{Mod Note- Personal information has been removed by the Moderator}

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Adobe Employee ,
Nov 12, 2024 Nov 12, 2024

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Hi 

@GHQ23502908

 

Thanks for your response. Is it happening with all the projects or with some specific ones? Are you on VPN? Did you try to disable the firewall and see if this is happening again? Please ensure your browsers are updated to the latest version.

 

Regards,

Tarun

 

 

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New Here ,
Dec 12, 2024 Dec 12, 2024

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Hi, I'm experiencing the same problem, is there a solve? I've tried using the app and browser (chrome). It happens with both, seems expecially when cutting text. got an error messge with the code UUID: 732976cd-e211-4aef-a737-8eb4186b2b59

 

It's quite bothersome, almost not able to continue working.

 

 

 

I've tried clearing cache etc, no result. 

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Adobe Employee ,
Dec 12, 2024 Dec 12, 2024

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LATEST

 

Hello @Anne-Marijn375420601vhm, thank you for reaching out about the issue you're experiencing with Adobe Express. To better understand and assist you, could you please provide more details about the problem? Specifically:

 

 

  1. What exactly happens when you try to use the feature or perform the task?
  2. Have you encountered any error messages? If so, please share the text of the message and screenshot.
  3. Could you let us know the type of device and browser/app version you're using?

Your input will help us identify the cause and provide the best solution. Thank you ^CA

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