Participant

Answered

Adobe Express Not Loading 2024 SOLVED

Forum|Forum|1 year ago
April 13, 2024
21 replies
30753 views

I'd been using Adobe Express sparingly for a few years since release but more regularly over the last 12 months.

A few months ago I began experiencing an issue with Adobe Express not loading on my web browser and had to use the mobile app while I investigated with limited success on my laptop. There were a few closed discussions with answers that had been upvoted but none of which gave me lasting results. In fact, I began trying different web browsers successfuly but one-by-one each of them fell victim to this new incurable curse. What's more frustrating is I was able to have success with a freshly installed browser for a day or two but without warning or reason the browser stopped working. To date my most successful solve was to use an "Adobe Express App" from the Windows Store but it just seemed like a Chrome port and today it failed to work as well as all my web browsers.

Also today, I went back to some closed discussions and tried some of their answers and this is what seemed to work for me.

1. Restart network connection

2. Wait 1 minute

3. Reload Aobe Express and fail

4. get frustrated and mash the Refresh button 10x or more

5. Problem solved on all browsers and windows app

You're Welcome! I hope this calulated approach helps someone else in need.

But seriously, why is this still a bug? Am I the only one still experiencing this?

Current specs: Windows 11 Laptop - Intel i9 12th gen - Nvidia RTX 3080ti (laptop) - 64gb DDR5, Google Chrome Version 123.0.6312.122 (Official Build) (64-bit)

Desktop Web

Correct answer David__B

This support article also has many common solutions that may help
Unable to open Adobe Express on desktop

V

Valera36477758hwm1

Participant

Hi all. For me problem was the same, its not working after clearing all cookies, changing browser, turning off all browser extensions etc what have mentioned down there. But anyway, I got access but via Mobile phone (my case was cancelling sub) so it was totally enough to satisfy my purpose. Via mobile, it was immediately log in and no issues with jumping over all adobe web site. So the CONCLUSION is: if your goal based on simple actions which not required complicated tasks, you can just switch to mobile phone and solve it.

Tarun Saini

Community Manager

Hi @Valera36477758hwm1,

Welcome to the community! We're sorry to hear about this. Could you please let us know which operating system are you using? Which browser you were using? Please ensure the browsers and the operating system are updated.

Also, could you please share the screen recording of the issue?

Regards,

Tarun

David__BCorrect answer

Adobe Employee

This support article also has many common solutions that may help
Unable to open Adobe Express on desktop

B

Brobo25922096

Participant

I have the solution.

Use an incognito browser on Chrome. Loads perfectly. Might work the same on other browsers (incognito).

I tried literally everything else and this is the only thing that worked. It seems to be a system level issue blocking it, maybe a firewall.

God speed!

K

Konrad34046031uye2

Participant

I literally just had this problem. Tried all the solutuions which are listed below. I had to clear all my browing dada cache etc and it worked.

M

maya_6683

Participant

I go to create something and it just stays in a perpetual load. I'm on m1 mac and my internet conection is good. I turned off mac firewall and still no luck. I've also tired the spam refresh and it didn't work 😞 I'm also on chrome

M

maya_6683

Participant

I disabled tiktok pixel helper and it worked, thanks abhi.g!

K

Katelyn37834915geak

Participant

It still isn't working for me and I've done everything in the comments. It will work for a little and then it doesn't work and now I can get it to work on ANY browser

A

Abhi.G @ ADBE

Adobe Employee

Hi @Katelyn37834915geak

I checked your error logs and one that caught my attention appeared to be related to Chrome extensions. Could you try disabling Chrome extensions (possibly TikTok Pixel Helper if that rings a bell) and check if that works? Or another browser?

Thanks

Abhi G

M

mettlehatco

Participant

Thank you! I removed TikTok Pixel Helper and everything works perfect!

M

mimi_3330

Participant

I've been having the same problem on an M2 macbook, and I did the spam refresh out of sheer frustration cause might as well, I've already tried everything else ..... only to find out it actually worked LOL

dacreativegenius

Community Expert

thank you all for your solutions. however that doesn't solve it for me. I have logged in to a free express account and there is not issue there, same wifi, same pc as before. no issues.

M

mattr40377984

Participant

I can tell you what it was for me after an hour of trouble shooting: as for me it would come and go too. And eventually just wouldn't load up at all, on any browser. Even through my VPN was disabled, that wasn't enough. I either had to terminate Nord VPN as a process, or turn off "Advanced Browser Protection" and "Ad and tracker blocker" and it started working everywhere imediately.

Iunno. Worked for me.

A

Aimless Motoring

Participant

disabling my Ad blocker did nothing to help - finally got it working by enabling thrid party cookies for Adobe:

Settings>Privacy and Security>Third Party Cookies

Add "[*.]adobe.com" to sites allowed to use Third Party Cookies.

Finally it works!

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