Participant

Answered

Adobe Express Not Loading 2024 SOLVED

Forum|Forum|1 year ago
April 13, 2024
21 replies
30753 views

I'd been using Adobe Express sparingly for a few years since release but more regularly over the last 12 months.

A few months ago I began experiencing an issue with Adobe Express not loading on my web browser and had to use the mobile app while I investigated with limited success on my laptop. There were a few closed discussions with answers that had been upvoted but none of which gave me lasting results. In fact, I began trying different web browsers successfuly but one-by-one each of them fell victim to this new incurable curse. What's more frustrating is I was able to have success with a freshly installed browser for a day or two but without warning or reason the browser stopped working. To date my most successful solve was to use an "Adobe Express App" from the Windows Store but it just seemed like a Chrome port and today it failed to work as well as all my web browsers.

Also today, I went back to some closed discussions and tried some of their answers and this is what seemed to work for me.

1. Restart network connection

2. Wait 1 minute

3. Reload Aobe Express and fail

4. get frustrated and mash the Refresh button 10x or more

5. Problem solved on all browsers and windows app

You're Welcome! I hope this calulated approach helps someone else in need.

But seriously, why is this still a bug? Am I the only one still experiencing this?

Current specs: Windows 11 Laptop - Intel i9 12th gen - Nvidia RTX 3080ti (laptop) - 64gb DDR5, Google Chrome Version 123.0.6312.122 (Official Build) (64-bit)

Desktop Web

Correct answer David__B

This support article also has many common solutions that may help
Unable to open Adobe Express on desktop

Show previous replies

J

justin_9686

Participant

Tried turning off the add blocker, VPN, windows firewall, all the stuff no luck. Finally figured it out. Go into your fire wall settings and select add blocker. Then go into domains and select Adobe Express. Click exclude this domain from ad blocks. Even if the add blocker is turned off, this still will block the connection. Hope this helps!

A

Ashwini33955410fcsq

Participant

Frustrated. What is the solution?

A

AngelLoya

Participant

It could be either your windows firewall, your antivirus or an adblocker you have that is blocking the IP conection. You have to find out which is the problem in your case and allow the connection. In my case was windows firewall.

H

hassan37957342dbos

Participant

Finally ! it's solved : you need to turn off your ad-blockers

Neelamk

Legend

Hi @hassan37957342dbos,

Thank you for the resolution. We are glad it's working. We appreciate your help.

Thank you,

Neelam

Y

Yasir34828088ba08

Participant

To everyone here who is facing this issue , here is the solution, check your network firewall (windows firewall) and disable the outbound rule for adobe related software. Enjoy Cloud Express.

A

AngelLoya

Participant

Yeah, I did it about 1 month ago and it worked, just forgot to post it here.

There is a strange rule into the windows firewall that disables the IP access to the Adobe Cloud services, even if you are using an antivirus that works with windows along.

Thanks Yasir!

Participant

Participant

I have the same issue too.

The funny thing is that it doesn't happen in another computer I have.

I opened the F12 tab for the devtools to see what's going on and I get the same error over and over again:

Hope someone from TechSupport or the developers can solver this issue...

A

Abhi.G @ ADBE

Adobe Employee

Hi @AngelLoya

That error suggests that something is blocking access to essential network endpoints. It could be ad-blockers (including those built into browsers like Brave), strict Firewall settings, network proxies, custom DNS servers etc.

Does that sound plausible?

Thanks

Abhi G

A

AngelLoya

Participant

I do have an adblocker which is "AdBlock" but even desactivating the adblocker doesn't allow the website to continue. Again, the funny part is that I don't have the same problem on the other computer I own. I don't have strict firewall settings either, only the default setting as everybody do.

Thanks for your response.

C

CarrieCan

Participant

It only has worked for me in Safari. Seriously pissed with Adobe creative suite atm, given the cost of these services.

M

MidnightTTLAuthor

Participant

You'll have to excuse my sarcasm in my post. I feel your frustrations, it truly is the steps I have taken to resolve this issue. Im still having the problem daily but to resolve the issue I am getting successful results by spamming the refresh button approx 5 times on my browser in Chrome. This also worked for the desktop app and Edge.

Please comment if this works for you so I can know if my success is an isolated case. No other solutions had worked for me that were previously posted on this forum. Seriously, i wish you all luck!

A

Abhi.G @ ADBE

Adobe Employee

@MidnightTTL

Sorry to hear you've been running into this issue, for which you had to resort to such a cumbersome workaround. Could you share more details / screenshorts of what you are seeing?

I assume it's not exactly the same as the recent issue that @Bp82 @jang13379241 @DallasBear are seeing, which is separately tracked here: https://community.adobe.com/t5/adobe-express-bugs/blank-menus/idi-p/14553360

Thanks

Abhi G

M

MidnightTTLAuthor

Participant

Hi Abho,

I'll make a video demonstrating my issue and what it looks like when I solve it. Once I've uploaded it I will mark an answer. I've been too time poor to make a video this past week. Hopefully this coming week should be better.